As PC Technician, you will support and manage all end user hardware and software technology. This position will work independently in a team environment to install, configure, troubleshoot and manage end user software and equipment used to serve our members and employees. If you enjoy collaborating and helping others and implementing technologies all while improving technology processes, systems, and performance, come join us and "Find a Way" to make technology easier for our members and employees!
As a PC Technician with Community First Credit Union, you will:
- Provide hands-on technical support to employees across multiple CFCU branches, troubleshooting PCs, laptops, peripherals, printers, software, connectivity, and application issues
- Install, configure, deploy, and maintain end-user technology, including reimaging and provisioning PCs, installing software and security patches, managing device images, and centralized enterprise support tools
- Diagnose and resolve technical issues using established troubleshooting processes, escalating more complex network, PC, software, and technology issues to the Systems team when appropriate
- Manage help-desk requests and technical documentation by logging calls, opening and updating tickets, documenting solutions and procedures, and supporting help-desk staff with technical questions
- Support technology infrastructure and assets by maintaining physical inventory daily, troubleshooting end-user devices, and assisting with technology rollouts and upgrades
- Identify opportunities to improve technology processes and performance while staying current on technology trends and providing a responsive, solutions-focused experience that protects the confidentiality of employee and member information
We are looking for a combination of:
- Hands-on experience installing, configuring, troubleshooting, and maintaining PCs, laptops, peripherals, and software in an enterprise environment
- Strong troubleshooting and problem-solving skills with the ability to diagnose issues and determine appropriate solutions or escalation paths
- Experience with PC imaging, software deployment, patching, and device provisioning
- Two or more years of experience providing PC, desktop, or end-user technology support preferred
- Strong desire to collaborate and contribute as part of a team, working closely with the Systems team and other departments to solve problems and achieve shared goals
- Experience working with help-desk or ticketing systems
- Familiarity with network connectivity, printers, peripherals, and basic cabling
- Ability to manage multiple requests, adjust priorities, and stay organized in a changing environment
- Strong communication and interpersonal skills with a customer-service mindset
- Drive to make a positive impact on the technology experience of employees and members
- Associate degree in Information Systems, Computer Science, or a related field preferred
- Commitment to maintaining confidentiality and protecting company and member information
Why This Role Matters
Technology is an essential part of how CFCU serves its employees and members. As a PC Technician, you'll play a hands-on role in keeping our teams productive, our technology reliable, and our employees supported. You'll have the opportunity to work across multiple locations, troubleshoot a wide range of technical challenges, support technology initiatives, and help improve the way CFCU uses technology every day.