PCC - Complex Scheduler

Emory Healthcare/Emory University

Atlanta, GA

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JOB DETAILS

SALARY

SKILLS

Calendar Management, Clinical Trial, Communication Skills, Customer Support/Service, Genetics, Health Plan, Healthcare, Healthcare Providers, High School Diploma, Hospital, Leadership, Legal, Medical Records, Medical Treatment, Mentoring, Patient Assessment, Patient Care, Presentation/Verbal Skills, Primary Care, Problem Solving Skills, Radiology, Reimbursement, Schedule Development, Standards of Care, Student Loans, Surgical Procedures, Team Player, Time Management, Writing Skills

LOCATION

Atlanta, GA

POSTED

30+ days ago

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

+ Ongoing mentorship, _development,_ and leadership programs

+ And more

Description

RESPONSIBILITIES:

+ Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.

+ To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, coordination of pre-operation and post-operation testing/clearance.

+ May coordinate complex, sequential treatment appointments including clinical trials and standard of care patients.

+ Coordinate transplant related work-up and evaluations for donors and patients Serves as the primary point of care for these patients and their families.

+ Additional duties may include: Scheduling return visits Scheduling ancillary appointments Registering or scheduling new patients Scheduling imaging and procedures within their local clinic Completing patient data forms Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care.

+ Works collaboratively with management to remedy or escalate patient complaints.

+ Covers for front desk and other back-office staff as needed. Provides support for the training of new PCCs and other administrative staff as needed.

+ Completes precertification authorizations as required. Other duties as assigned.

MINIMUM REQUIREMENTS:

+ High school diploma or GED required; 6 months of healthcare scheduling experience is required.

+ A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

Division _The Emory Clinic_

Campus Location _Atlanta, GA, 30308_

Campus Location _US-GA-Atlanta_

Department _TEC Breast Surgery EUHM HBC_

Job Type _Regular Full-Time_

Job Number _157493_

Job Category _Clerical & Administrative_

Schedule _8:30a-5p_

Standard Hours _40 Hours_

Hourly Minimum _USD $21.33/Hr._

Hourly Midpoint _USD $25.99/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

About the Company

Emory Healthcare/Emory University

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