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Back Office Jobs in Atlanta, GA

PCC - Complex Scheduler

Emory Healthcare/Emory University

Atlanta, GA

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JOB DETAILS
SALARY
SKILLS
Blood-Borne Pathogens, Clinical Trial, Communication Skills, Customer Support/Service, Genetics, Health Plan, Healthcare, Hospital, Infectious Diseases, LaTeX Typesetting, Leadership, Legal, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Material Moving, Medical Records, Medical Waste, Mentoring, Patient Assessment, Patient Care, Physical Demands, Presentation/Verbal Skills, Primary Care, Problem Solving Skills, Radiology, Reimbursement, Schedule Development, Standards of Care, Student Loans, Surgical Procedures, Team Player, Time Management, Typing, Willing to Travel, Writing Skills
LOCATION
Atlanta, GA
POSTED
2 days ago
Overview


Be inspired. Be valued. Belong.


At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:


+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

+ Ongoing mentorship, development, leadership programs...and more


Description


JOB DECSRIPTION: Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.


To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing cases performed in an ambulatory surgery center or inpatient setting, coordination of multiple specialties, coordination of pre-operation and post-operation testing/clearance.


May coordinate complex, sequential treatment appointments including clinical trials and standard of care patients. Coordinate transplant related work-up and evaluations for donors and patients


Serves as the primary point of care for these patients and their families. Additional duties may include:

Scheduling return visits

Scheduling ancillary appointments

Registering or scheduling new patients

Scheduling imaging and procedures within their local clinic

Completing patient data forms

Coordinating provider referrals

Retrieving medical records


Acts as an administrative resource for all staff in the coordination of a patient's care. Works collaboratively with management to remedy or escalate patient complaints. Covers for front desk and other back-office staff as needed. Provides support for the training of new PCCs and other administrative staff as needed. Completes precertification authorizations as required. Other duties as assigned.


MINIMUM REQUIREMENTS: High school diploma or GED required; 6 months of healthcare scheduling experience is required.


A successful candidate will possess the following competencies and skills:

Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.


PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.


ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.


Additional Details


Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.


Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org . Please note that one week's advance notice is preferred.


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Division _The Emory Clinic_


Campus Location _Atlanta, GA, 30342_


Campus Location _US-GA-Atlanta_


Department _TEC Urology - SJH_


Job Type _Regular Full-Time_


Job Number _169375_


Schedule _8a-4:30p_


Standard Hours _40 Hours_


Hourly Minimum _USD $21.88/Hr._


Hourly Midpoint _USD $26.66/Hr._
Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

About the Company

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Emory Healthcare/Emory University

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