PCT Manager of Operations

Salary Estimate: $38875.20 - $54412.80 / year
Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a PCT Manager of Operations with Chippenham Hospital, you can be a manager in an organization that is devoted to giving!

Benefits

Chippenham Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a PCT Manager of Operations. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The PCT Operations Manager serves as the facility leader for Patient Care Technician (PCT) workforce engagement, development, retention, and career advancement. The manager provides leadership for the PCT workforce program, including career coaching and pathway navigation, colleague engagement, workforce development, onboarding support, and retention strategies. The role maintains regular engagement with PCT colleagues and partners with nursing leadership, Clinical Education, Workforce Development, Human Resources, and other stakeholders to identify and remove barriers to participation, development, advancement, and retention. Through workforce insights, program metrics, and colleague feedback, the PCT Operations Manager supports a highly engaged, developed, and sustainable PCT workforce aligned with facility and division objectives.

Responsibilities of the PCT Operations Manager:

• Manages the PCT workforce program across the facility, ensuring consistent execution of workforce engagement, development, retention, and career advancement strategies. 

• Builds a competitively superior PCT workforce through developing, engaging, and retaining talent and supporting meaningful opportunities for professional growth. 

• Oversees career pathway initiatives for PCTs and Lead PCTs, including career coaching, mentoring, development planning, succession planning, advancement into Lead PCT roles, and progression into allied health and other identified career pathways. 

• Conducts structured career and development conversations with PCT colleagues to identify career interests, development needs, advancement goals, and barriers to progression. 

• Maintains ongoing follow-up with participating colleagues to support progress, address barriers, and encourage completion of development plans and career pathway activities. 

• Establishes regular touchpoints with PCT colleagues to gather feedback and identify trends affecting engagement, retention, development, advancement, and the colleague experience. 

• Partners with nursing leadership and other appropriate stakeholders to communicate workforce trends, address identified opportunities, and remove barriers affecting the PCT workforce. 

• Partners with nursing leadership, Clinical Education, Workforce Development, Human Resources, and other stakeholders to identify and develop high-potential colleagues and strengthen internal talent pipelines. 

• Supports standardized recruitment and selection strategies designed to attract candidates aligned with PCT role expectations and organizational workforce needs. 

• Supports consistent onboarding, orientation, and transition-to-practice processes in partnership with nursing leadership and Clinical Education. 

• Collaborates with educators, preceptors, Lead PCTs, and operational leaders to identify development needs and opportunities to strengthen the PCT onboarding and development experience. 

• Ensures workforce program changes, career development opportunities, resources, and other relevant information are effectively communicated to PCT colleagues and stakeholders. 

• Monitors PCT workforce metrics including retention, turnover, vacancy, engagement, onboarding outcomes, career pathway participation, development plan completion, and advancement; analyzes trends and partners with appropriate leaders to develop improvement strategies. 

• Supports achievement of internal workforce benchmarks, pilot objectives, and organizational workforce development goals. 

• Serves as a visible resource and advocate for the PCT workforce, strengthening connection between PCT colleagues, nursing leadership, and organizational resources.

• Supports recognition and engagement strategies that strengthen team culture, colleague experience, retention, and professional growth. 

• Identifies recurring workforce barriers and opportunities and partners with appropriate functional leaders to develop and implement solutions. 

• Fosters interdisciplinary collaboration across Nursing, Clinical Education, Workforce Development, Human Resources, Talent Acquisition, and hospital operations. 

• Represents the organization positively through workforce development, recruitment, educational, and community activities. 

• Performs other duties as assigned.

What qualifications you will need:

• High School Graduate / GED required
• Associate's degree in Healthcare, business, leadership, education, nursing or related field preferred
• 5+ years of experience in progressive acute care, healthcare operations, or clinical support experience required
• 5+ years of experience in workforce development, onboarding, retention, or process improvement preferred
• BLS certification required

Chippenham Hospital has provided quality healthcare services since 1972, giving patient's access to highly-trained physicians and advanced technology. With more than 50 years of pioneering healthcare, our 460+ bed hospital is one of the region's leading acute care facilities located on the Southside of Richmond. We are the region's first choice for orthopedics, joint care, behavioral health and cardiovascular care. The Joint Commission awarded Chippenham Hospital the Gold Seal of Approval and named us a Top Performer on Key Quality Measures for advanced primary stroke, heart attack, heart failure, pneumonia, perinatal care, hip and knee replacement and surgical care. We are also a Level I Burn Center and Level I Trauma Center.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our PCT Manager of Operations opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.