Pe Sr. Technician (ID #499960)

Position Summary:

The SR Technician is responsible for providing operational and technical support to the Product Engineering team. Their primary goal is to execute diagnostic procedures, perform initial triage of complex failures in Costumer systems, and ensure data integrity for root cause analysis. They act as the first level of engineering for hardware problem resolution on the floor, following methodologies established by the PE Engineer and HQ.

Key Responsibilities:

• Diagnostic Execution: Execute TSG for L10/L11 failures (PCIe, sensors, FW) using Linux tools (nitro-bmc, coap) and component swapping.
• Engineering Support: Perform DOEs, error injections, and data collection for FPY analysis.

Perform 5S in the work area, Perform inventory of the tools and equipment

• Process Improvement: Implement Kaizen projects (2/month) and manage unit inventory/debug time limits.
• Firmware & Config: Execute FW updates (KEG Push), FRU recovery, VPD, and switch configurations to restore connectivity.
• Documentation: Log detailed findings in WTS and collaborate with PE/TE/FA teams on escalations.
• Hardware & Tools:
• Serial Console/SSH: Access to units for debugging.
• Network Switches (Celestica): Port configuration for connectivity tests.
• Multimeter: Basic voltage verification on test points if required by the TSG.
• Assembly Tools: For safe replacement of components
• Perform DOE and error injection for failure analysis.

Candidate Requirements:

• Technical degree or career in progress in Electronics, Mechatronics, Computer Engineering, or related field.
• 3 years of experience or related roles.
• Additional certifications in hardware diagnostics, Linux, networking, or server systems are a plus.

Nice-to-Haves:

• Familiarity with server platforms and systems integration.
• Basic understanding of networking, switches, VLANs, or port configuration.
• Previous experience in testing, production, or technical support environments.
• Introductory knowledge of Python for simple log handling or data extraction.
• Experience with ticketing or tracking systems.
• Entry-level technical certifications (Linux Essentials).

Key Skills:

Technical Skills

• Hardware & Systems: Server Components, PCIe Structure, Platform Behavior, FRU/VPD.
• Debugging Tools: Linux CLI (dmesg, lspci, systemctl), Log Analysis (SEL, SDR, ME).
• Programming: Python (Basic Automation & Parsing).
• Operations: TSG Execution, Firmware Updates (KEG Push), Rack Handling & Safety.

Analytical Skills

• Root Cause Analysis: 5 Whys, Fault Isolation Flows.
• Trend Analysis: Failure Pattern Detection, Recurring Issues Identification.
• Data Integrity: Diagnostic Evidence Validation, Accurate Escalation Reporting.

Leadership & Collaboration Skills

• Management: Workload Distribution, Execution Discipline.
• Mentorship: Peer Training, Technical Onboarding (Linux/TSG).
• Collaboration: Stakeholder Management (PE/TE/QA), Cross-site Communication.
• Mindset: Proactive, Adaptable, Innovative.

Execution & Operational Skills

• Environment: Fast-paced / High-pressure adaptability.
• Quality Control: Detail-oriented, Diagnostic Precision.
• Compliance: Process Adherence, Documentation Standards.
• Safety: Workspace Organization (5S), Rack & Equipment Handling.

Work Environment:

• Primary Setting: L10/L11 Testing & Production floor; active environment with moderate noise and continuous power cycling.
• Workflow Balance: Hybrid role combining desk-based analysis (Linux/Python/Logs) with hands-on hardware tasks (Rack interaction).
• Physical Requirements: Positioning and organizing server racks in strict compliance with U.S. safety and spacing guidelines.
• Collaboration: Continuous interaction with PE, TE, QA, and Production teams to resolve system issues.
• Safety Compliance: Mandatory adherence to ESD controls, safety rules, and operational standards at all times.
• May require flexibility in schedule during periods of high debug volume, escalations, or engineering builds.

Note: This work environment description outlines the typical physical and operational conditions for the PE Technical Junior. Duties and conditions may change based on project priorities, engineering directives, or operational requirements.

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General Mobility: Standing, Walking, Bending, Kneeling.
• Lifting: Components up to 40 lbs (18 kg).
• Heavy Equipment: Pallet Jack/Hydraulic Lift Operation, Rack Stability.
• Dexterity: Fine Motor Skills, Cabling, Connector Handling.
• Visual: Prolonged Screen Focus, Detail Analysis.
• Standards: OSHA Compliance, U.S. Site Layout/Spacing alignment.