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Job Type
Full-time
Description
We are seeking a dedicated and experienced Pediatric Office Manager to oversee the daily operations of our pediatric dental office in Lancaster, PA. The ideal candidate will ensure smooth workflow, high-quality patient care, and an efficient and supportive work environment for both staff and providers.
Schedule:
Monday-Thursday 7:30am-5:30pm
Fridays 7:30am-4:30pm
Key Responsibilities:
Office Operations & Administration:
- Oversee the day-to-day administrative functions of the pediatric office.
- Ensure compliance with HIPAA, OSHA, and all relevant healthcare regulations.
- Maintain patient scheduling, billing, and insurance processes for efficiency.
- Develop and implement office policies and procedures to improve patient experience and office productivity.
- Manage inventory and ordering of office and clinical supplies.
Staff Management & Leadership:
- Supervise front desk staff, dental assistants, and other team members.
- Conduct staff training, performance evaluations, and conflict resolution.
- Develop work schedules to ensure appropriate staffing levels.
- Foster a positive, team-oriented office culture.
Patient Experience & Customer Service:
- Ensure exceptional customer service and a welcoming environment for children and families.
- Address patient concerns, complaints, and feedback in a professional manner.
- Monitor and improve patient wait times and overall office efficiency.
Financial & Insurance Management:
- Oversee billing, coding, and insurance claims processing.
- Work closely with billing specialists to reduce claim denials and optimize revenue cycle management.
- Manage office budget, expenses, and financial reporting.
Requirements
Qualifications:
Education: Bachelor's degree in Healthcare Administration, Business Management, or a related field preferred.
Experience:
- 3+ years of experience in medical, dental, or pediatric office management.
- Experience with EHR/EPM systems (e.g., Dentrix, EPIC, or similar).
- Knowledge of insurance verification, billing, and coding (medical or dental).
Skills:
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
- Ability to multitask and problem-solve in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k)
- Professional development and training opportunities.
Schedule:
Monday-Thursday 7:30am-5:30pm
Fridays 7:30am-4:30pm