Peer Support Specialist

Peer Support Specialist at UnitedHealth Group

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Peer Support Specialist

Requisition number 2354457

Job category Behavioral

Primary location Lincoln NE

Date posted 04242026

Overtime status Non-exempt

Travel Yes 75 of the Time

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Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best.

Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start

Caring. Connecting. Growing together.

Combine two of the fastest-growing fields on the planet with a culture of performance collaboration and opportunity and this is what you get. Leading edge technology in an industry thats improving the lives ofmillions. Here innovation isnt about another gadget its about making health care data available wherever and whenever people need it safely and reliably. Theres no room for error. Join us and start doingyour lifes best work.sm

This position works with the clinical team to implement care coordination when requested which may include Peer Support Specialistas well as other community-based services designed to stabilize the consumers condition. They collaborate with Care Managers providers and community agencies and organizations to facilitate access to and transition between services. The Peer Support Specialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions.

Schedule

Monday through Friday between the hours of 800 am to 500 pm Central Standard Time. A 40-hour work week the schedule is to be determined by hiring manager upon hire.

This position is a field-based position with and home-based office. You will have the flexibility to work from home when not in the field.

Location

Lincoln Nebraska and surrounding communities within a 60-mile radius. Local travel up to 75 and mileage is reimbursed at current government rate.

Primary Responsibilities

Use hisherownRecoveryLIVEDexperience and training to assist families and consumers with defining their Recovery goals and developing the skills and knowledge needed for the consumers recovery

Experience working with consumers that have co-occurring Disorder i.e. Mental Health and Substance Use Disorder

Support the creation and assist with the implementation of a comprehensive Training and Education program with peers families Providers and staff

Establish and maintain strong collaborative relationships with existing Consumer and Family organizations so members of those organizations become actively involved with OptumHealth Plan activities

Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating a wide array of other topics including Clinical policies analysis of data and Program evaluation

Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and use recovery and resiliency

As directed serve as a designated member of Internal subcommittees

Participate in Optum and Health Plan Quality Review processes

Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities

As requested provide support to consumers or family members in making needed appointments

Work with the Clinical Program Managers and the Clinical team to implement intensive enhanced care coordination when requested which may include peer support as well as other community-based services designed to stabilize the consumers condition including working with the consumer in the development of a WRAP plan and a Crisis plan

Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group

Assist and support consumers and family members with Grievance processes

Collaborate with Care Managers Providers and Community agencies and organizations to facilitate access to and transition between services

Collaborate with Care Managers providers and community agencies and organizations to identify consumers who may benefit from peer support

Respond to concerns and questions from consumers and families

Participate in Treatment planning with consumers and families who request that support

Work with community agencies along with andor on behalf of consumers and families

Provide feedback about Treatment planning development based on their interactions with other consumers and families

Advocate on behalf of the consumers and families

Provide peer support to consumers and family members at critical points in their treatment process

Experience working with diverse populations in behavioral health settings

Enter documentation of all interactions into the documentation platform

Serve as liaison between Optum the Health Plan and those who use services

Recruit and support consumers parents and family members to participate in all phases of the operation of Optum and the Health Plan from the Governing Body and Mental Health Advisory Board to Quality AssurancePerformance Improvement QAPI Committees and all other critical initiatives

Extensive work experience within own function

Work is frequently completed without established procedures

Works independently

Ability to effectively engage support and respond to members experiencing acute or severe mental health challenges andor substance and alcohol use concerns using empathy de‑escalation and appropriate intervention strategies. May act as a resource for others

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group

Put it all together - competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401k Savings Plan Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits pet insurance legal insurance LTC Insurance etc.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma