Pega Platform Systems Administrator

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

We are seeking an experienced Pega Platform Systems Administrator to maintain secure, available, observable, and release-ready Pega environments supporting an enterprise Department of Veterans Affairs solution. The role manages platform administration, access, monitoring, capacity, environment health, deployment support, audit reporting, continuity coordination, and operational documentation across production and non-production environments.

DUTIES AND RESPONSIBILITIES:

·         Administer Pega production and non-production environments, including environment readiness, access, roles, configuration settings, and operational baselines.

·         Monitor application and platform health, availability, performance, background processing, services, queues, database behavior, and interface status using Pega and enterprise tools.

·         Use Pega Diagnostic Center and related observability data to identify anomalies, bottlenecks, capacity concerns, and emerging reliability risks.

·         Coordinate user provisioning, role-based permissions, authentication, PIV/ICAM dependencies, access reviews, onboarding, offboarding, and license administration.

·         Support release windows, deployment validation, rollback readiness, patching, upgrades, hotfixes, and post-deployment stabilization.

·         Maintain audit logs, access reports, system-health reports, capacity reports, configuration records, runbooks, and administrative knowledge articles.

·         Coordinate with security, configuration management, service desk, development, data/integration, and cloud-provider teams on incidents, changes, and maintenance.

·         Support backup, recovery, continuity, failover testing, and operational-restoration activities in collaboration with the cloud provider and VA stakeholders.

·         Investigate complex platform, access, performance, or environment issues and contribute to root-cause analysis and corrective action.

·         Support phased onboarding of additional organizations and users while maintaining standardized configuration, access control, and enterprise integrity.

KNOWLEDGE AND SKILLS REQUIRED:

·         5+ years of application, platform, cloud, or systems administration experience, including hands-on support of Pega or a closely related enterprise application platform.

·         Experience administering production and non-production environments, accounts, permissions, configurations, deployments, monitoring, and operational baselines.

·         Working knowledge of Pega administration, Pega Diagnostic Center, background processing, services, queues, logs, and performance diagnostics.

·         Experience with identity and access management, role-based access, audit logging, onboarding/offboarding, and least-privilege administration.

·         Experience supporting release deployment, patching, upgrades, rollback, incident response, backup/recovery, and operational documentation.

·         Familiarity with ITSM processes and tools such as ServiceNow, Jira Service Management, Remedy, or comparable platforms.

·         Strong troubleshooting, analytical, documentation, and communication skills.

·         Ability to coordinate effectively with cloud providers, architects, developers, security personnel, and Government stakeholders.

KNOWLEDGE AND SKILLS DESIRED:

·         Pega System Administration, Pega Cloud, or related Pega certification and experience.

·         Experience in a FedRAMP-authorized, federal, financial, health, or other regulated cloud environment; VA experience is beneficial but not required.

·         Familiarity with PIV/ICAM, Zero Trust, NIST controls, continuous monitoring, capacity planning, COOP, or configuration-management databases.

·         Working knowledge of observability, OpenTelemetry, infrastructure monitoring, ServiceNow integration, or automated deployment tooling.

·         ITIL, cloud, security, or systems-administration certification is preferred, but not required.

EDUCATION:

·        Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education, technical training, and experience.

CLEARANCE:

·        Must be able to obtain and maintain a Public Trust clearance.

WORK LOCATION:

·        Remote

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

This position requires U.S. citizenship or Green card.

This position is contingent upon contract award.

Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.

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