Location: 100% Onsite (Headquartered in Montoursville, PA).
Hardware/Software Deployment: Install and configure PC hardware, peripherals, and software; manage imaging and patching.
Network & Cabling: Install and troubleshoot Cat5e/6 cabling/terminations; support Cisco VPN routers.
Technical Support: Provide Tier 2 support via Remedy; resolve hardware issues, manage user accounts (Active Directory), and monitor SCCM compliance.
Mobile & Telecomm Support: Configure/issue mobile devices (iOS/MDM); support VoIP, audio/video conferencing, and smartboards.
Inventory Management: Receive, track, and manage equipment lifecycle via Remedy Asset Management.
Process Compliance: Document technical processes and follow established Standard Operating Procedures (SOPs).
Experience: 4+ years in PC hardware/software installation/troubleshooting in an enterprise LAN/WAN environment.
Hardware Support: 4+ years supporting laptops/docking stations and multifunction printers.
Infrastructure: 2+ years of experience with premise cabling (Cat5e/6).
Ticketing Systems: 2+ years of experience with Remedy or similar platforms.
Mobility/Travel: Must possess a valid driver's license and personal vehicle. Must be willing to travel to various state locations, including active construction and stockpile sites, and potentially overnight for training.
Competencies: Exceptional attention to detail, ability to multitask in a fast-paced environment, and strong written/verbal communication skills.
Cisco VPN router installation, Active Directory, Hyena, and SCCM.
Project management and team deployment leadership.
Technical writing and reading architectural/electrical plan sets.