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Pension Administration System Assistant Manager

SBCERA

San Bernardino, CA

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JOB DETAILS
SALARY
$113,588.80–$168,667.20 Per Year
SKILLS
Actuarial Skills, Administrative Skills, Analysis Skills, Animal Care, Business Administration, Business Analysis, Business Processes, Business Solutions, Change Management, Class C License, Coaching, Communication Skills, Competitive Analysis/Strategy, Computer Science, Continuous Improvement, Cross-Functional, Data Management, Data Quality, Data Structures, Database Report Tools, Database Technology, Documentation, Driver's License, Employee Relations, Establish Priorities, Financial Reporting, Flexible Spending Accounts, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpret Regulations, Leadership, Multitasking, Operations Management, Operations Planning, Operations Processes, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Procedure Implementation, Process Analysis, Process Improvement, Process Management, Project Management Professional (PMP), Project Management Software, Project/Program Management, Quality Assurance, Reconciliation, Regulatory Requirements, Reimbursement, Release Management/Engineering, Reporting Dashboards, Reporting Skills, Requirements Management, Retirement Plan, Retirement and Pension Management, Root Cause Analysis, Service Delivery, Software Administration, Software Patches, Strategic Planning, Supplier Relationship Management (SRM), System Integration (SI), System Lifecycle, System Operations, System Test, System Validation, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Lead/Manager, Team Player, Technical Analysis, Technical Leadership, Technical Support, Testing, Time Management, Vendor/Supplier Management, Vendor/Supplier Relations, Willing to Travel, Workflow Analysis
LOCATION
San Bernardino, CA
POSTED
Today
Salary : $113,588.80 - $168,667.20 Annually
Location : SBCERA, 348 W. Hospitality Lane, Third Floor, San Bernardino, CA
Job Type: Full-Time
Job Number: 2026-00005
Department: Information Services
Opening Date: 03/12/2026
Closing Date: Continuous
FLSA: Exempt
Bargaining Unit: MGMT

THE POSITION

Under general direction from the Information Systems Operations Manager, the Pension Administration System Assistant Manager oversees, supports, and enhances SBCERA's Pension Administration System (PAS) and related applications. The incumbent provides technical leadership, supervises staff, manages day-to-day PAS operations, ensures data integrity, coordinates system upgrades, and partners with internal stakeholders, vendors, and business units to optimize workflows and service delivery. This position plays a key role in sustaining mission-critical technology that supports benefit calculations, member services, employer reporting, and core retirement operations.

DISTINGUISHING CHARACTERISTICS
The Pension Administration System Assistant Manager is a management-level classification responsible for assisting in the strategic planning, maintenance, configuration, and continuous improvement of SBCERA's PAS. This position requires advanced technical knowledge, strong project-management capability, and the ability to lead staff and work collaboratively with multiple business units. The incumbent serves as a liaison between technical teams and functional end-users, ensuring the reliability, performance, and compliance of SBCERA's pension-administration technology environment.

SBCERA CORE VALUES IN ACTION
Every employee is expected to model SBCERA's core values by acting with integrity, embracing accountability, collaborating across teams, and striving for professional excellence in service to our 50,000+ members and beneficiaries.

THE RECRUITMENT PROCESS
Candidates are expected to complete the full application including all relevant work experience, education, credentials/professional designations and/or progress toward credentials/professional designations. This position will remain open until a sufficient number of qualified applicants has been received. We will begin reviewing applications on April 2, 2026 at which time we will begin phone interviews on April 20, 2026for those candidates most closely meeting the needs of SBCERA.
EXAMPLES OF DUTIES

Duties may include, but are not limited to, the following:
  1. Administer, maintain, configure, and monitor the Pension Administration System (PAS).
  2. Ensure system stability, data accuracy, performance, and security in accordance with SBCERA standards.
  3. Coordinate, test, and validate system fixes, patches, releases, upgrades, and enhancements.
  4. Resolve PAS issues through troubleshooting and root-cause analysis.
  5. Build positive, professional working relationships with staff at all levels of the organization and interact effectively, courteously, and confidently with members of the public.
  6. Work with business units to analyze and improve workflows related to benefits, employer reporting, and accounting functions.
  7. Translate business requirements into functional and technical specifications.
  8. Maintain system documentation, procedures, and user guides.
  9. Oversee PAS data integrity activities, including audits, validation, and reconciliation.
  10. Supervise staff responsible for reports, data extracts, dashboards, and queries.
  11. Assist in planning and executing PAS-related projects and system integrations.
  12. Serve as a primary liaison with vendors, consultants, and external service providers.
  13. Provide leadership, coaching, supervision, and performance evaluations for assigned staff, fostering a collaborative and service-oriented team environment.

MINIMUM QUALIFICATIONS

A combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be qualifying. A typical way to obtain the required qualifications would be:

Knowledge of:
  • SBCERA's mission, strategic pillars, and core values of Integrity, Accountability & Transparency, Commitment, Effectiveness, Professional Excellence, and Collaboration.
  • Pension administration systems and related actuarial, benefits, and financial processes.
  • IT system management principles, including change management, release management, and system lifecycle methodologies.
  • Database concepts, data structures, and reporting tools.
  • Business process analysis and workflow optimization.
  • Project management principles and tools.
  • Regulatory requirements applicable to public retirement systems.
  • Vendor relationship management and contract oversight.
  • Principles and practices of staff supervision and leadership.
Skill to:
  • Apply and model SBCERA's core values of Integrity, Accountability & Transparency, Commitment, Effectiveness, Professional Excellence, and Collaboration in daily work assignments.
  • Oversee and support a mission-critical enterprise system, including system configuration, testing, troubleshooting, and enhancement activities.
  • Supervise, train, coach, and evaluate technical and analytical staff.
  • Develop and implement operational procedures, system documentation, and workflow improvements.
  • Manage data integrity processes such as audits, reconciliations, and quality assurance checks.
  • Translate business needs into functional and technical specifications.
  • Coordinate vendor activities, evaluate performance, and support contract compliance.
  • Organize workflow, prioritize competing demands, and meet project deadlines.
  • Develop dashboards, reports, and data extracts and/or supervise staff who perform these tasks.
  • Communicate technical concepts clearly to both technical and non-technical stakeholders.
Ability to:
  • Model SBCERA's core values of Integrity, Accountability & Transparency, Commitment, Effectiveness, Professional Excellence, and Collaboration.
  • Manage and support a mission-critical enterprise system.
  • Analyze complex technical and functional problems and provide effective solutions.
  • Communicate clearly with both technical teams and non-technical business users.
  • Lead cross-functional teams and manage multiple projects simultaneously.
  • Interpret rules, regulations, and policy related to retirement operations and data management.
  • Prepare clear reports, documentation, and presentations.
  • Establish and maintain effective working relationships across the organization.
Education, Experience and License/Certificate
A combination of education, experience and license/certificate that would likely provide the required knowledge, skills and abilities may be qualifying. A typical way to obtain the knowledge, skills and abilities would be:
  • Education: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a closely related field.
  • Experience: Five (5) years of increasingly responsible experience in system administration, business systems analysis, or application support, preferably in a pension system or public-sector environment. Two (2) years of supervisory or lead experience is strongly desired. Experience working with pension administration systems, actuarial systems, or financial/benefits enterprise platforms is preferred.
  • Licenses and Certificates: A valid California Class C driver's license may be required. Relevant professional certifications (e.g., PMP, CBAP, ITIL) are desirable.
PHYSICAL & WORKING CONDITIONS
  • Work is typically performed in a standard office environment.
  • Requires the ability to sit for extended periods, operate a computer, and communicate clearly.
  • May require occasional travel, including visiting employer sites or attending training sessions.
PHYSICAL REQUIREMENTSRequires the ability to sit for extended periods, operate a computer, and communicate clearly.

WORKING CONDITIONSWork is performed in a standard office environment with frequent cross-departmental interaction. Requires the ability to sit for extended periods, operate a computer, and communicate clearly. Occasional extended hours may be required to meet deadlines. May require occasional travel, including visiting employer sites or attending training sessions.
SUPPLEMENTAL INFORMATION
There will be a competitive evaluation of qualifications based on a review of all application materials submitted. Applicants must clearly describe their experience in the areas designated. Those who demonstrate exceptional qualifications in the competitive evaluation will be invited to continue in the selection process which may include written and/or performance examinations, oral interviews and/or other related evaluation methods.

Prior to employment, the prospective candidate must successfully complete a thorough background review, including being fingerprinted, as well as a medical examination, which will include a drug/alcohol screening. The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature, date, surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.

This position is "at will" and serves at the pleasure of the Chief Executive Officer.

Hybrid/Telework and Flexible Work Schedule: This position may be eligible for a hybrid working schedule with 3 days in the office and 2 days working remotely. SBCERA offers a flexible 9/80 work schedule where employees work 9 hours each day with the exception of either Monday or Friday where they work 8 hours one week and are off the following week.
SBCERA offers a generous benefits package including:
  • Medical
    • Employee Only - 100 % SBCERA paid
    • Employee +1 - 75% of the difference between employee-only and employee +1 coverage
    • Employee + Family - 75% of the difference between employee-only and employee + family coverage
  • Dental - SBCERA paid for employee and dependents
  • Vision - SBCERA paid for employee and dependents
  • Life Insurance & Accidental Death & Dismemberment - $100,000 SBCERA paid
  • Administrative Leave - 80 hours/year
  • Vacation Leave - 80 - 160 hours/year.
  • Holiday Leave - 14 days + 1 Floating holiday/year
  • Sick Leave - 3.69 hours/pay period
  • Bereavement Leave - up to 5 days, with 3 days paid
  • Tuition Reimbursement - up to $5,000 per fiscal year after 1 year of service.
  • Long-Term Disability (LTD) - SBCERA paid
  • Short Term Disability (STD) - SBCERA paid
  • Flexible Spending Account (FSA) - up to a $40.00/biweekly SBCERA match.
  • Dependent Care Assistance Plan (DCAP)
  • Colonial Life Voluntary Benefits
  • United Pet Care
  • Annual Gym Membership Reimbursement up to $324
  • 529 Education Savings Plan - Scholar Share
  • Employee Assistance Program (EAP)
  • Retirement - Participation in SBCERA's pension plan
  • Deferred Compensation
    • 457(b) Plan: Biweekly employer match equal to 1 times the employee's contribution up to 1% of the employee's biweekly base salary upon hire.
    • 401(k) Plan: Biweekly employer match 2 times the employee contribution, up to 8% of the employee's biweekly base salary upon hire.
SBCERA takes pride in offering a generous benefit package. Please check out a more detailed outline of our benefit packages linked here.
01

Please select the highest level of education you have completed:
  • High School Diploma or GED
  • Some college or Certificate(s)
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • None of the Above

02

Please select the field in which you were awarded your degree:
  • Information Systems
  • Computer Science
  • Business Administration
  • A closely related field
  • Some other field
  • I do not have a degree

03

How many years of progressively responsible experience do you have in system administration, business systems analysis, or application support?
  • Less than 1 year
  • 1-2 years
  • 3-4 years
  • 5 or more years

04

How many years of supervisory or lead experience do you have?
  • Less than 1 year
  • 1 year
  • 2 or more years
  • No supervisory or lead experience

05

Do you possess experience working in a pension system or public-sector environment?
  • Yes
  • No

06

Please select any certifications you possess:
  • Project Management Professional
  • Certified Business Analysis Professional
  • ITIL
  • None of the Above

07

A resume and cover letter is required to be attached to your application but will not substitute for the proper completion of your application. The information on your application will be used to determine your salary placement if a conditional job offer is extended. Please ensure your application provides a complete overview of your relevant education, experience and/or certification to demonstrate your qualifications. Ideally, your application should cover at least the past 10 years of employment history, or longer if you have other relevant experience you wish to be considered for salary placement. Submission of an incomplete application may disqualify you from the recruitment process. Amendments to applications will only be considered for education, experience and/or certification obtained after the application submission date.
  • I acknowledge I have read and understand the statement above.
  • I do not acknowledge and understand the statement above.

Required Question

About the Company

S

SBCERA

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