Pension Processor

Are you a detail-oriented professional with excellent communication skills? Join our team as a Pension Processor and play a key role in ensuring participants receive the retirement benefits they deserve.

What you'll be doing...

As a pension claims processor, you will be assisting customers who are going through a significant change in their life—planning for retirement. You will have your own case load to manage that requires timely and accurately performed tasks according to benefit plan rules and federal time restrictions. You will:

• Meet with customers, by phone, to explain the claims process
• Verify benefit eligibility and follow up on eligibility issues
• Correspond with customers about documents necessary to complete their benefit claim
• Accurately enter data into claims processing system

Candidates must successfully complete a 12-week paid training program. Training begins on November 1st, 2026 in person at our Seattle, WA location.

Who you are...

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

• Union scale wages, raises every 6 months, starting at $25.50/hr up to $35.50/hr
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance