COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Support/Service, Diversity, Health Plan, Healthcare Administration, Insurance, Problem Solving Skills, Process Improvement, Quality Control, Record Keeping, Regulations
Ensures clients and their employees remain in compliant with guidelines from health benefit carriers.
Responsibilities:
- Researches and resolves product and service issues relative to the H&B suite of products from any internal/external clients. Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Paychex.
- Responsible for quality control audits of H&B processes and reporting results to the H&B supervisor and management team.
- Maintains an accurate recording of all internal and external communication.
- Updates and Maintains procedures and processes for the Agency.
- Exhibits comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes and procedures, while making the necessary recommendations to management.
- Maintains and manages positive and professional relations with Paychex clients, insurance carriers, and internal/external clients to ensure client satisfaction.
- Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
- Continues to stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
- Participates in assigned projects or required training.
- Other duties as assigned.
Qualifications:
- Bachelor's Degree - Preferred
- 3 years of experience in Customer service experience.
- 3 years of experience in Health Benefits administration.
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
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What's in it for you?:
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?:
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.