Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
Reporting to the Director of People & Culture, the People & Culture Generalist is responsible for supporting the full spectrum of human resources functions, including employee relations, recruitment, onboarding, benefits administration, training, employee engagement, and People & Culture operations. This position plays an integral role in creating an exceptional employee experience while ensuring the efficient administration of People & Culture programs and processes. With strong attention to detail, sound judgment, excellent time management skills, and a service-oriented approach, the People & Culture Generalist serves as a trusted resource to employees and leaders while supporting the organization''s culture and business objectives.
RESPONSIBILITIES:
- Foster an engaging workplace culture where employees feel valued, connected, and inspired to contribute
- Demonstrate and promote the values of trust, respect, engagement, teamwork, and sustainable performance
- Respond to employee inquiries in a professional, timely, and service-oriented manner.
- Administer and support employee benefits programs, assisting colleagues with benefits enrollment and related questions
- Support employee recognition and engagement initiatives, celebrating employee achievements and milestones
- Assist with employee communications, including hotel updates, internal training schedules, newsletters, and social media content
- Maintain the flow of People & Culture documentation and ensure compliance with hotel policies and procedures
- Prioritize phone calls, emails, and in-person visitors, ensuring timely follow-up and resolution
- Support all phases of the recruitment process, including job postings, candidate screening, interview scheduling, and onboarding coordination
- Coordinate pre-employment and new hire documentation, ensuring completion and compliance with company requirements
- Maintain accurate employee records within People & Culture systems
- Process payroll-related changes and support bi-weekly payroll administration as needed
- Ensure data accuracy across all HR systems and maintain organized electronic and hard-copy personnel files
- Facilitate and coordinate new hire orientation and onboarding programs
- Track training completion, maintain training records, and support organizational learning and development programs
- Provide first-level support and guidance for routine employee relations matters, including attendance concerns, workplace conflicts, policy interpretation, leave administration, and performance-related discussions
- Assist in resolving basic employee relations issues through fact gathering, documentation, coaching, and follow-up while escalating complex matters involving discrimination, harassment, retaliation, or other legal compliance concerns to People & Culture leadership
- Maintain accurate and confidential employee relations records and documentation in accordance with company policies and applicable employment laws
- Process Workers'' Compensation claims and coordinate Short-Term Disability (STD) and Long-Term Disability (LTD) administration
- Promote employee engagement and support initiatives designed to enhance employee satisfaction, retention, and team spirit
- Partner with department leaders to support employee development, performance management, and talent initiatives
- Support hotel committees and organize colleague events, including town halls, CSR activities, recognition programs, celebrations, and the Annual Colleague Holiday Party
- Ensure a clean and safe work environment and participate in ongoing safety programs and initiatives.
- Assist with compliance audits, reporting requirements, and other People & Culture projects as assigned
- Perform other duties and responsibilities as needed to support the People & Culture department and business objectives
- Proven ability to maintain professionalism in a highly confidential environment and interact with employees, leaders, and guests with tact, diplomacy, and warmth
- Exceptional interpersonal, verbal, and written communication skills
- Proven ability to work effectively in a fast-paced, dynamic environment
- Highly organized, results-oriented, and able to manage multiple priorities while meeting deadlines.
- Strong attention to detail and commitment to accuracy
- Minimum of 3 years of Human Resources experience, preferably in hospitality or a service-focused environment
- Knowledge of employee relations practices, including coaching, conflict resolution, performance management, and workplace policies
- Understanding of federal, state, and local employment laws and HR best practices
- Experience supporting recruitment, onboarding, benefits administration, and employee engagement programs
- Experience facilitating training, presentations, employee orientations, or group learning sessions preferred
- Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS platforms
- Strong presentation and communication skills with the ability to engage diverse audiences
- Ability to maintain confidentiality while handling sensitive employee matters with professionalism and discretion
- HR certification (PHR, SHRM-CP, or willingness to pursue certification) preferred
All your information will be kept confidential according to EEO guidelines.