People & Culture Manager | Full-Time | Hilliard Center

People & Culture Manager

The People & Culture Manager at the Hilliard Center is responsible for performing a broad range of P&C functions to support the day-to-day operations of the People & Culture Department. This role will ensure the successful execution of P&C functions and programs across different disciplines of P&C, primarily focused on Employee Relations, Learning & Development, while supporting the venue in Talent Acquisition & Onboarding, Employee Engagement and compliance with federal and state employment laws. The People & Culture Manager will work closely with the General Manager and OVG Corporate HR and P&C team to foster a positive, inclusive, and productive work environment.

This role will pay a salary of $55,000 to $60,000. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until September 4, 2026.

Responsibilities

• Serve as the local point of contact for employees regarding P&C-related inquiries, ensuring timely resolution of issues.
• Foster positive employee relations by providing guidance on conflict resolution, performance management, and policy interpretation.
• Investigate employee concerns and complaints, providing support for dispute resolution and disciplinary actions.
• Provide sound guidance to various department managers.
• Demonstrate tact and diplomacy in managing sensitive, intricate, and confidential personnel matters and employee situations.
• Become familiar with Hilliard Center and OVG policies and procedures and assist with policy implementation and interpretations.
• Uphold strict confidentiality and security protocols for personal employee information, including background checks, medical records, and investigatory files.
• Partner with the General Manager to develop and implement the learning and development strategy for the Hilliard Center.
• Collaborate with department leaders to identify team development needs and design targeted learning programs, including leadership training, workshops, coaching, and digital learning solutions.
• Lead initiatives that support leadership development, career growth, and a culture of continuous learning across the venue.
• Track and evaluate training outcomes using measurable metrics to ensure programs drive team member engagement, performance improvement, and operational excellence.
• Partner with OVG's corporate Learning & Development team to leverage enterprise learning resources and align local programs with company initiatives.
• Ensure all required training programs comply with company standards and applicable legal requirements, including workplace safety and harassment prevention.
• Support the development of training standards, SOP implementation, and designated trainer programs to strengthen operational consistency.
• Support recruitment efforts, including job postings, candidate screening, interview coordination, and hiring process administration.
• Lead new hire orientation and onboarding programs that introduce team members to the venue's culture, values, and service standards while setting them up for long-term success.
• Partner with the OVG Benefits team to assist Team Members with benefits questions and support leave administration processes, including FMLA, disability, and other leave programs.
• Ensure compliance with federal, state, and local employment laws and regulations (including FLSA, ADA, EEO, FMLA, I-9, and E-Verify).
• Maintain accurate team member records and assist with audits, reporting, and adherence to internal Maintain accurate team member records and support HR reporting, audits, and process improvements.
• Utilize HR systems to manage team member data, onboarding documentation, and workforce reporting.
• Serve as a trusted People & Culture partner to team members and managers, providing guidance on workplace policies, performance management, and team member relations matters.
• Support initiatives that enhance Team Member engagement, recognition, and workplace culture across the venue.
• Assist in planning team member programs and activities that foster collaboration, inclusion, and team connection.
• Support investigations and resolution of team member concerns while ensuring fair, consistent, and confidential handling of sensitive situations.
• Support People & Culture initiatives, projects, and administrative functions as needed.
• Perform other duties as assigned to support the success of the People & Culture team and venue operations.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 3–5 years of experience in an HR/P&C Generalist or HR/P&C Administrative Assistant role, preferably in the hospitality or event management industry. Skills:
• SHRM-CP, PHR, or similar HR certification preferred.
• Bilingual (Spanish) highly preferred.
• Knowledge of HR policies and employment laws.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with employees at all levels.
• Problem-solving and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and HRIS software (experience with ICIMS or ADP is a plus).
• Uphold the highest standards of professionalism, discretion, and confidentiality.
• Knowledgeable in office/business etiquette.
• Ability to work independently and collaboratively.