The People & Culture Recruiter/Generalist supports recruiting, onboarding, team member operations, compliance, and culture initiatives across all five brands. This role manages full-cycle recruitment for non-leadership positions and supports day-to-day People & Culture processes. The Recruiter/Generalist serves as a key point of contact for candidates and new team members while helping ensure a positive, consistent, and compliant team member experience across the organization.
Essential Duties and Responsibilities
- Recruitment & Talent Acquisition
- Manage full-cycle recruitment for non-leadership positions across all five brands, including sourcing, screening, interviewing, hiring, and onboarding.
- Review applications, conduct phone interviews, and coordinate virtual and onsite interviews with hiring managers.
- Manage day-to-day ATS activity, recruiting platforms, job postings, sponsored advertising, and candidate assessment processes.
- Coordinate offer letters, background checks, MVRs, drug screenings, DOT physicals, and other pre-employment requirements.
- Manage temporary workforce staffing and communication with staffing agency partners.
- Onboarding & Team Member Operations
- Own and coordinate the Orientation Day process and support new team members throughout onboarding.
- Serve as a primary point of contact for new team members, assisting with onboarding paperwork, benefits enrollment, system setup, and routine questions.
- Assist with day-to-day ADP functions, including hiring, terminations, PTO updates, system access, timeclock management, pay profiles, and approved timecard and payroll adjustments.
- Ensure new hires meet applicable insurance approval requirements.
- Compliance & Administration
- Coordinate and administer random drug and alcohol testing processes in accordance with established DOT/FMCSA procedures.
- Coordinate FMLA and workers' compensation documentation and administrative requirements, escalating complex matters as appropriate.
- Maintain accurate, organized, and audit-ready team member records and documentation.
- Culture & Team Member Experience
- Support team member recognition, engagement, wellness, communication, and culture initiatives across all brands.
- Maintain a professional, approachable, and accessible presence while promoting organizational values and a positive, team-oriented workplace culture.
- Perform additional duties and responsibilities as assigned.
Qualifications:
- Experience in recruiting, talent acquisition, People & Culture, Human Resources, or a related function preferred.
- Experience with recruiting, interviewing, onboarding, and team member administration preferred.
- Experience with ATS, HRIS, recruiting platforms, or similar technologies; ADP experience preferred.
- Knowledge of DOT/FMCSA requirements or experience supporting a regulated workforce is a plus.
- Strong organizational, communication, interpersonal, and follow-through skills with the ability to manage multiple priorities.
- Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
- Professional, approachable, collaborative, and people-focused mindset.
Work Conditions
- Environment: A mix of office and warehouse environments with exposure to varying temperatures.
- Travel: Work is concentrated in Cleveland and Fort Lauderdale, with limited travel to outside markets such as Columbus, Detroit, Pittsburgh, Miami, and Orlando.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.