People & Culture Specialist 1, Resource Center

BDO USA, LLP

Charlotte, NC

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Administrative Skills, Analysis Skills, Background Investigation, Call Centers, Communication Skills, Credit Cards, Customer Relations, Customer Support/Service, Database Technology, Documentation, Employee Orientation, Employee Relations, Employee Terminations, Geography, HRIS/HRMS, Human Resources, Human Resources Processes, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Offer Letters, On Site Support, Onboarding, Oracle Applications, Organizational Skills, Payroll Software/Services, Payroll Tax, Performance Management, Presentation/Verbal Skills, Reimbursement, ServiceNow, Time Management, Writing Skills

LOCATION

Charlotte, NC

POSTED

30+ days ago

Job Summary:

The People & Culture (P&C) Specialist 1 position is responsible for delivering quality customer service to firm principals, professionals and P&C peers by providing resolution to inquiries related to employment verifications, P&C initiatives, firm policies and procedures, and P&C systems for benefits, time entry and performance management. The P&C Specialist 1 also provides general support to the P&C Field and Recruiting teams, including but not limited to: documentation for all hires, employment changes and terminations within the P&C management system; processing candidate background checks; creating and distributing offer materials and change letters; facilitating new hire onboarding though orientation presentations and the review of I-9's; coordinating all payments of bonuses and unused PTO; and administering national programs such as the American Express Corporate Card and Professional Certification Reimbursement programs.

Job Duties:
General Firm Population

Acts as a resource to current employees regarding questions related to P&C systems, including BDOU, Payroll Self-Service, Performance, Benefits
Provides support to new employees and principals regarding policies and procedures, new hire processes, employment forms, performance management, etc.
Acts as resource to former employees regarding questions related to electronic payroll records, changes of address, W-2 requests, etc.
Acts as a resource to current and former principals and employees related to requests for employment verifications.
Sends communication to voluntarily terminating employees providing all necessary separation information and instructions for completion prior to departure from the firm
Creates and maintains accurate, current ticket history and documentation related to each inquiry/request received within the P&C Resource Center through My Support Center
Collaborates with other P&C Resource Center staff on projects for P&C Resource Center improvements
Conducts weekly new hire orientation presentation, review of firm resources and review of I-9's for new hires
Assists in the administration of national programs, including Professional Certification preparation materials and corporate credit cards

Human Resources

Provides applicable communications for transactions within the P&C management system in association with data changes, salary changes, transfers, location changes and working hour changes
Revises offer letters in My BDO
Drafts and distributes appropriate offer materials upon offer acceptance
Drafts and distributes change in start/end date requests
Submits background and criminal searches for applicable new hires
Assists Center of Excellence (COEs) with employee questions regarding Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, etc.
Submits requests for all payroll payouts related to relocation and signing bonuses, final wages, PTO payouts, and other appropriate payroll payments or deductions related to employee relations matters for current and terminating professionals
Participates in HR related projects in conjunction with COE leaders

Other duties as required

Attends weekly P&C Resource Center team call
Participates in the P&C Field and P&C Resource Center monthly collaboration call
Assists in the P&C Resource Center project list and task items
Participates in firm expansions including offers, background checks, I-9 Service Center and on-site support if needed

Supervisory Responsibilities:

N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

High School Diploma or GED, required
Associate's degree, preferred; focus in Human Resources, preferred
Bachelor's degree, preferred; focus in Human Resources, preferred

Experience:

Six (6) or more months of experience working in customer service, a shared services/call center in an administrative role, required
Prior HR experience preferred

License/Certifications:

N/A

Software:

Proficient in the use of Microsoft Office Suite, specifically Word and Excel, preferred
Prior experience utilizing industry-related human resource management and database systems such as Oracle HCM, and ServiceNow, preferred

Language:

N/A

Other Knowledge, Skills, & Abilities:

Excellent verbal and written communication skills as well as interpersonal skills
Solid organizational skills with the ability to meet project deadlines with a focus on details
Ability to successfully multi-task while working independently or within a group environment
Ability to work in a demanding, deadline-driven environment and handle multiple projects simultaneously
Ability to build and maintain strong relationships with internal and external client personnel
Ability to successfully interact with professionals at all levels
Ability to adapt communication style to successfully convey messages and objectives to diverse audience
Capable of maintaining confidential information and matters with discretion
Ability to successfully evaluate issues and escalate to a higher level or other resource, as appropriate
Solid understanding of firm policies and procedures and personnel laws
Strong analytical skills with a solid understanding of standard human resources processes

Ability to deliver presentations and facilitate meetings/training sessions

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $29.81/hr - $31.25/hr
Maryland Range: $29.81/hr - $31.25/hr
NYC/Long Island/Westchester Range: $29.81/hr - $31.25/hr

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.

About the Company

BDO USA, LLP

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