People Operations Generalist

At First Entertainment, we believe that great people experiences drive great business outcomes. Our People & Culture team operates as strategic enterprise enablers, not a service function, driving real business results, by helping leaders build high-performing, engaged teams while creating an environment where every teammate can thrive.

We're looking for a People Operations Generalist (HRBP) who brings both heart and rigor, someone who can balance employee advocacy with business impact, build strong relationships, and help us continuously evolve how we work and lead. This role formulates partnerships across all People & Culture functions in efforts to deliver value-added services that reflect the business objectives. The ideal candidate will have a thorough understanding and working experience of the full-cycle employee journey with an emphasis on employee relations, and a strong customer-centric focus.

This is a full-time, hybrid opportunity reporting to the VP, People & Culture and is based in Hollywood, CA. The targeted pay for this role in California is between $75,000 to $95,000.

Responsibilities

• Act as a sound partner to our people leaders and provide guidance on common employee relations matters, including participating in performance management discussions, conflict resolution, and policy interpretation.
• Influence decision-making by balancing people-first thinking with business outcomes.
• Own key moments across the employee lifecycle (onboarding, benefits, LOA, employee relations).
• Provide meaningful and authentic coaching and guidance through employee relations, feedback, and development conversations.
• Support recruiting efforts and deliver a strong, high-touch candidate experience, and facilitate the overall candidate journey.
• Actively contribute to building a high-performance and growth-oriented culture by partnering with leaders to drive team effectiveness, engagement, and performance.
• Maintain policies and procedures; regularly review content to ensure relevancy and make recommendations on revisions, as needed.
• Prepare concise communications to deliver updates on People Operations program changes or launches while ensuring a consistent, reader centric voice.
• Manage standard and recurring compliance obligations, such as 5500 filing, EEO-1 filing, California Pay Data reporting and industry-specific audits.
• Participate in key People Operations projects and implementation, including RFP, SOW, vendor management.
• Oversee workers' compensation claims and renewal process.
• Act as a backup for payroll support when necessary.
• Keep abreast of industry best practices or industry trends and make recommendations to leadership.
• Perform other tasks as needed.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [Members First + Ownership + Integrity + Innovation+ Inclusivity + One Team], and we expect you to uphold them.

Requirements

• A bachelor's degree from an accredited college or university required.
• At least 5 years of experience working in a related field.
• Prior experience working with ATS and HRIS is a must. UKG and Lever highly preferred.
• Prior experience in talent acquisition for both technical and non-technical required.
• Experience working with audits and compliance requirements a must.
• Familiarity with end-to-end Open Enrollment journey a plus.
• Experience in administering LOA programs highly preferred.
• Hands-on experience with processing payroll highly preferred.
• Effective communication skills across all levels of audience.
• Proficiency in Microsoft office products is a must.

First Entertainment Credit Union does not utilize artificial intelligence (AI) tools in any part of the hiring process. This includes reviewing applications, analyzing resumes, or evaluating candidate responses. All hiring decisions are made exclusively by our hiring teams, in compliance with applicable employment laws and regulations to ensure fairness, transparency, and equal opportunity.