People Operations Specialist - Return-to-Work Program

Pegasystems

Waltham, MA

Apply

JOB DETAILS

SKILLS

Administrative Skills, Artificial Intelligence (AI), Background Investigation, Best Practices, Communication Skills, Compensation Management, Cross-Functional, Customer Support/Service, Detail Oriented, Documentation, File Maintenance, Follow Through, Government, Human Resources Processes, Microsoft Excel, Microsoft Office, Onboarding, Operational Support, Organizational Skills, People Management, Process Improvement, Regulations, Standard Operating Procedures (SOP), Support Documentation, Team Player, Technical Support, Time Management

LOCATION

Waltham, MA

POSTED

4 days ago

People Operations Specialist - Return-to-Work Program

Job Category: People

Location: US - Massachusetts - Waltham

Meet Our Team:

You’ll join Pega’s Global People Operations team, a collaborative and diverse support team focused on delivering a seamless experience for candidates and employees around the world. As a People Operations Specialist, you’ll play a key role in ensuring our people feel supported at every stage of their journey with Pega, from pre‑hire through alumni status.

We value diverse career paths and welcome professionals who are returning to work after time away and are excited to re‑engage their careers in People Operations.

Picture Yourself at Pega:

Imagine yourself as a trusted connection between Pega employees and the People function. In this role, you’ll make a meaningful impact on day‑to‑day employee and candidate experiences by providing thoughtful support, clear communication, and dependable follow‑through. You’ll be part of a global team that values learning, process improvement, and helping one another succeed - especially as you get back into the rhythm of a professional role.

What You'll Do at Pega:

+ Support global pre‑boarding and onboarding activities, including paperwork review and background check coordination

+ Support Tier 1 People Operations inquiries providing timely, friendly, and accurate support through our service management platform

+ Maintain accurate employee and candidate records in our systems, with guidance and documented processes to support you

+ Assist employees with onboarding forms and questions, ensuring a smooth and welcoming start

+ Help manage People administration tasks across the employee lifecycle (onboarding, transfers, verifications, offboarding)

+ Serve as secondary support cross functionally – most immediately in our mobility space, supporting Public Access File maintenance, LCA postings, and processing new intakes.

+ Follow and help maintain clear standard operating procedures and documentation

+ Look for opportunities to improve processes, efficiency, and the overall employee experience

You’ll receive training, resources, and support to help you succeed - especially if you’re returning to the workforce after time away.

Who You Are:

You may be a great fit if you:

+ Enjoy helping others and take pride in providing a positive service experience

+ Are organized, detail‑oriented, and comfortable following defined processes

+ Like learning new systems and building confidence over time

+ You approach problems with independence and curiosity, while contributing learnings back to team resources for collective learning

+ Communicate clearly and professionally, both in writing and conversation

+ Are returning to the workforce and excited to refresh or build People Operations skills

+ Value teamwork, structure, and knowing you can ask questions as you learn

Career paths are not always linear, and that’s okay at Pega.

What You've Accomplished:

We’re looking for capability and potential, not perfection:

+ Bachelor’s degree or equivalent professional experience

+ Experience in HR, operations, administration, customer service, or a related field (this may include experience prior to a career break)

+ Comfort using Microsoft Office tools (Excel experience is helpful but can be refreshed)

+ Ability to handle sensitive information with care and confidentiality

+ Strong attention to detail and follow‑through

+ Willingness to learn HR processes, systems, and best practices

If you don’t meet every requirement but feel excited about the role, we still encourage you to apply.

Pega Offers You:

+ A supportive environment for learning and career re‑entry

+ A global, people‑first culture that values flexibility and growth

+ Opportunities to build modern People Operations experience

+ The chance to work with innovative technology and diverse teams

Additional Information

Base salary range for this role is USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23732

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Ready to build a Blueprint?

Choose the reinvention engine for your needs.

For workflows & app design

Reimagine your processes and turn any workflow into a build-ready
application with confidence.

For marketing & CX strategy design

Visualize customer journeys and engagement strategies across all
touchpoints and activate them.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity

About the Company

Pegasystems

Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.

P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.

P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.

2017 – Summit Research Corporation (SRC) merged into P E Systems on March 1, 2017, assuming all contract obligations
2016 – Jack Grady appointed to Vice-President of Operations and Dayton Division Manager
2007 – Opened new offices and San Antonio, TX
2006 – Graduated from 8(a) program
2003 – P E Systems achieves ISO 9001 certification
2000 – P E Systems acquired Atlantic Analysis Corporation to enhance IT offerings with Oracle database development capabilities
1998 – Acquired Bahan Dennis, Inc. (BDI), which has been integrated into the company operating structure, as the Dayton, OH Division. It provides program management and systems functional support to the Aeronautical Systems Center, AFMC, Material Systems Group (ESC) and the Air Force Reserve Command Detachments at Wright Patterson AFB, OH
1997 – Became an 8(a) certified small business and gained approval for a GSA Schedule for Information Technology Services
1996 – P E Systems acquired Summit Research Corporation (SRC) as a wholly owned subsidiary specializing in Exercise/Performance/Acoustic Analysis, Training, and Information Technology services, primarily for the U.S. Navy
1995 – Wes King acquired P E Systems
1971 – P E Systems founded
1971 – P E Systems was formed to provide technical, scientific, and programmatic management and systems acquisition support to the Department of Defense as well as other government and commercial organizations

COMPANY SIZE

500 to 999 employees

INDUSTRY

Computer/IT Services

FOUNDED

1971

WEBSITE

https://www.pesystems.com/

Resume Resources

Free Resume Templates Free Resume Builder