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People Support Specialist - Tour of Duty Associate (Military Veteran or Military Spouse)

Rocket Mortgage
  • Detroit, Michigan
    4 days ago

    Job Description

    As a People Support Specialist - Tour of Duty Associate, you'll develop meaningful hands-on experience at an award-winning organization while making a real impact on both team members and the business. You'll become a valued member of the team and participate in local events that connect you with your community and peers. This is your opportunity to make a difference and build a strong foundation for your future career.

    About the role

    • Assist team members with a variety of questions and help solve problems related to their team member experience

    • Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns

    • Support new team members with the benefits enrollment process to ensure a smooth onboarding

    • Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource

    • Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users

    • Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction


    About you
    Minimum Qualifications

    • Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist

    • Experience in customer service

    • Proficient with the Microsoft Office suite

    • Comfortable providing assistance to others via phone, chat, and email

    • Naturally curious and resourceful, with the ability to think creatively to tackle challenges

    • Possess an innovative mindset, always eager to learn and improve

    • Driven by a passion for the field of human resources


    Preferred Qualifications

    • Experience working with Service Management platforms such as Cherwell, ServiceNow, or Salesforce

    What you’ll get 

    Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

     

    About us 

    Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. 

     

    This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at 

    Careers@Rocket.com

    . 

    Numbers & Facts

    LocationDetroit, Michigan
    IndustryBanking
    Company Size1,500 to 1,999 employees
    Year Founded2002
    Websitehttp://www.myrocketcareer.com

    About Company

    Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. How Our Culture Gives Us Our Edge Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions. How We Support The Community Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide. How We Stay Connected Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients. How Our Culture Gives Us Our Edge Typical companies have mission statements. We have ISMs – the 20 philosophies that give us our competitive edge for success and drive our unique culture. We introduce these philosophies to everyone on day one because they are the core principles that guide our decision-making. Our team members aren’t just empowered by opportunity, they’re given all the resources and support needed to deliver innovative solutions. How We Support The Community Since inception, we’ve been dedicated to investing in the cities and organizations that Rocket Companies® calls home – extending from Detroit to Cleveland, Charlotte, Phoenix and Windsor –and this list continues to grow. We maintain a For More Than Profit VisionSM, which is a new generation of doing business that keeps people at the forefront, not numbers. We believe there is a way to do business that creates opportunity for all, and we have a passion for investing in people and communities. Since 2010, our team has volunteered 385,000 hours in Detroit and 723,000 hours nationwide. How We Stay Connected Rocket Companies® is part of a larger group of businesses all invested in and connected by Founder and Chairman Dan Gilbert. This group is known by our team members as the Rock Family of Companies – a diverse collection of companies all obsessed with finding a better way, united by a common purpose to challenge the status quo. It's our mission to find unique solutions for our clients.

    Skills

    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Health Plan Membershipunmatched
    • Human Resourcesunmatched
    • Identify Issuesunmatched
    • Militaryunmatched
    • Mortgageunmatched
    • Onboardingunmatched
    • Problem Solving Skillsunmatched
    • Real Estateunmatched
    • Salesforce.comunmatched
    • ServiceNowunmatched
    • Team Playerunmatched

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