Peoplesoft Service Delivery Manager

Job Title: Peoplesoft Service Delivery Manager
Duration- Fulltime Permanent
Location: Seattle, WA/Plano, TX (Onsite from Day1)
Job Description:
Must Have Technical/Functional Skills
Primary Skills:
" Understanding the Peoplesoft Finance
" Knowledge in trouble shooting, maintenance and support of Oracle PeopleSoft applications & financial reporting
" In-depth knowledge of Scrum and Agile Software Development Methodology
" Working knowledge of product development architecture
" Proficiency in the use of analytic tools and strong analytical thinking
" Ability to prioritize effectively
" Excellent knowledge of user-centered design principles
" Excellent oral and written communication, including presentation skills
" Ability to work with large teams and a variety of people, including users, product development team members and management team members.
" Understanding of design quality standards
" Experience in ASP, ASP.Net, C#, MVC, Angular, DevOps,
" HTML/CSS, JavaScript
" Reporting: Crystal Reports
" Experience in creating understanding documents based on available source code
" High proficiency in gathering and documenting requirements
" Familiarity with Agile methodologies and the ability to work in an Agile development environment
" Database: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAs
" Leverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliability
" Good to have understanding on Autosys
" Own end to end PeopleSoft application support across Production and Non Production environments.
" Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports.
" Manage Incident, Problem, Change, and Request processes aligned to ITIL.
" Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR.
" Plan and execute PeopleSoft PUM images, People, Tools upgrades, tax/regulatory updates, and environment refreshes.
" Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability.
" Worked on Month end, quarter end and year end project activities.
" Worked in large service programming and ensuring offshore and onshore service model

Secondary Skills:
" Team Collaboration / Team Player
" Item Tracking experience (TFS)
" Basic understanding of Servers, Apache or IIS configuration.
" Knowledge of web SSL certificate renewal process
" On call support (weekends and off business hours) and production support.

Roles & Responsibilities
" Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
" Defining the vision for the team's product and maintaining a cohesive vision throughout the process
" Creating a product road map based on this vision
" Managing the product backlog and prioritizing the tasks based on changing requirements
" Overseeing all stages of product creation, including design and development
" Monitoring and evaluating product progress at each stage of the process
" Working with the product team and end-users to deliver updates and status reports
" Participating in Scrum meetings and product sprints
" Meeting Contractual SLAs for production issue fixes. For Severity 1 tickets SLA timelines can be as short as 4 hours. Production support can be needed at any time, any day, including night, weekend or holidays.
" Should have strong estimation skills to estimate the efforts needed to complete the planned changes.
" Take ownership of the existing system, ensuring its smooth operation and availability to end-users.
" Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements.
" Analyze, design, and develop solutions to address change requests or enhancements, ensuring they align with business objectives and technical standards.
" Conduct thorough testing and debugging of applications to ensure high-quality deliverables.
" Provide technical support and troubleshooting assistance to end-users, resolving any issues or bugs that arise.
" Stay up to date with industry trends and best practices, continuously improving the system's performance, security, and usability.
" Collaborate with cross-functional teams, including project managers, business analysts, and product managers, to ensure successful project delivery.
" Document technical specifications, system configurations, and user guides to facilitate knowledge sharing and future maintenance.

Generic Managerial Skills:
Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation.
Self-motivated team player willing to accept exciting new challenges and ready to explore.