Clinical Information, Communication Skills, Customer Support/Service, Data Entry, Establish Priorities, High School Diploma, Hospital, Lift/Move 35 Pounds, Medical Imaging, Medical Office, Medical Terminology, Medical Treatment, Medicine, Organizational Skills, Patient Care, Patient Education, Quality Management, Radiology Information System (RIS), Schedule Development, Telephone Skills, Time Management
Diagnostic Imaging & Special Procedure Coordinator
Summary: Receives Diagnostic Imaging & Special Procedure bookings from physicians and compiles Diagnostic Imaging Schedules. Performs a wide array of secretarial and reception duties for all of Diagnostic Imaging, including electronic scheduling, and electronic processing of patients. Provides physicians and appropriate staff with results of diagnostic procedures, by phone, or electronically.
Responsibilities:
- Demonstrates understanding of Hospital's Mission, Vision and Values.
- Demonstrates understanding of job description, performance expectations, and competency assessment plan.
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
- Complies with department and hospital policies and procedures.
- Participates in departmental and interdepartmental Quality Improvement activities.
- Prepares Diagnostic Imaging, Inpatient and Special Procedure bookings from the physician by telephone.
- Schedules procedures using methods that maximize all Diagnostic Imaging modalities.
- Enters pertinent data into the RIS.
- Recognizes scheduling priorities and adjusts schedules accordingly.
- Demonstrates a complete knowledge of procedural preps and communicates instructions to patients, as necessary.
- Ensures accurate and complete clinical information is obtained for all exams requested and that the referring physician is identified.
- Demonstrates excellent customer service & phone skills to accurately schedule patients in a timely and efficient manner.
- Demonstrates ability to answer multi-line telephones, take messages & communicate information effectively.
- Demonstrates ability to communicate diagnostic reports to physicians by phone, digital dictation system or electronically.
- Receives patients and visitors to the department, answers inquiries and refers them to the appropriate staff.
- Performs other related duties as required.
Minimum Qualifications:
- High School graduation, or equivalent.
- Proficiency in data entry.
- Knowledge of medical terminology and/or experience in a medical office setting preferred.
- Excellent organizational and customer service skills required.
- Must be able to sit 1-3 hrs, stand, 3 - 7 hrs, squat 1-3 hours, and lift 10-35 lbs with good body mechanics. Moderate bending required. Must be able to use both hands and wrists with frequent fine motor movement and repetition. Near vision must be accurate at 20/20, far vision 20/40, with minimal color discrimination. Must hear whisper at eight feet.
Pay Range: $18.13-$29.90
EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location: Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840
Work Type: Variable
Work Shift: Variable
Daily Hours: Per Diem - As required
Driving Required: Yes