Per Diem Support Staff (PCN 357)

Per Diem Support StaffUnder the direct supervision of the West Hollywood Comprehensive Service Center (WHCSC) Program Director, the Per Diem Support Staff member will provide front desk, reception, customer service, translation, and general office support as needed. This position may support services at the WHCSC office and/or the Plummer Park front desk and is intended to help ensure visitors, clients, and callers receive timely, professional, and welcoming assistance.Qualifications:1-year experience in an office environmentBilingual in both written and spoken Russian and English highly desiredExcellent computer skills and experience with Microsoft applications preferredExceptional customer service and communication skillsExcellent phone presence, etiquette and professionalismCommunicate effectively and tactfully with persons on all levels (in person, email and phone)Outgoing, friendly, and sensitive to the needs of peopleMust be able to multi-task while remaining flexible with attention to detailExperience with basic data entry is preferredKnowledge of all basic office equipment requiredMust be able to function independently, work effectively with a wide variety of individuals, and maintain confidentiality of client informationCulturally sensitive and able to work with a multicultural client/customer populationMust pass a criminal background check (Live Scan fingerprinting) prior to beginning employmentResponsibilities/Essential Functions:Greet and direct visitors with a warm welcomeManage the front desk reception area, including answering phone calls and assisting visitors, clients, and customersProvide reception support and translation assistance at the Plummer Park front desk, as neededReceive drop-in visitors and provide general directions, information, and assistanceScreen visitors, telephone calls, and mail for program staff, giving information where judgment, knowledge, confidentiality, and interpretation of policies and procedures are necessaryManage client appointment schedulesUse the client information management system to enter, update, and maintain accurate client information, as neededRemain informed about current WHCSC programs, events, services, and activitiesFamiliar with the daily schedule for the entire building provided by the Park OfficeMaintain cooperative working relationships with WHCSC staff, Park Office staff, and community partnersProvide backup support for WHCSC office support staff when neededOther related duties as assignedThis is a per diem position intended to provide coverage on an as-needed basis for employee absences, including sick leave, vacation leave, and other temporary staffing needs. Hours are not guaranteed and will vary based on program and operational requirements.Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.This position reports to WHCSC Program Director