Salary: $50,000/year
Title: Performance Specialist
Classification: Non-Exempt
Scope of Position: The Performance Specialist will receive guidance and direction from the Performance Manager and Area Managers and any newly designated special projects and/or special initiatives under Performance and Tracking. The Performance Specialist supports Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.
Responsibilities:Essential Functions:
· Enter, review, and validate customer records, case notes, and service data in internal systems
· Perform cross-system audits to ensure data accuracy and resolve discrepancies
· Develop and run system queries to support program operations and performance tracking
· Generate data reports and dashboards to support internal reviews and program analysis
· Support compliance monitoring efforts by preparing documentation and assisting with corrective actions
· Collaborate with program and operations teams to improve data collection processes and protocols
· Ensure data governance standards are upheld in alignment with board and regulatory requirements
· Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency
· Other opportunities as available
Qualifications:Education and Experience Requirements:
· Bachelor’s degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience
· At least 2 years of experience in data entry, reporting, auditing, or performance tracking
· Proficiency with Microsoft Excel and other data management tools
· Strong attention to detail and accuracy in handling data
· Ability to analyze information, identify discrepancies, and resolve issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and meet deadlines in a fast-paced environment
· Commitment to confidentiality, compliance, and data integrity
· Must have reliable transportation to and from the worksite and other required locations