Performance Improvement Educator

Division:Eskenazi Health

Sub-Division: Hospital

Req ID: 26382

Schedule: Full Time

Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Exempt

Job Role Summary

The Performance Improvement Educator will administer end-user training, develop educational materials, and lead educational meetings with stakeholders. This includes the responsibility to plan, teach, monitor, and evaluate end-users while working with the rest of the training staff to ensure a successful education program. It also includes facilitation of end users needs with stakeholders, such as payors or clinical end users. Other tasks include participating in program development, building lessons, and creating training materials, as well as objective competencies. This role exists to provide systems and process knowledge, facilitated information sharing, and establish a communication pathway between the Strategy & Innovation teams and customers.

Essential Functions and Responsibilities

• Manages and teaches instructor-led and technology-delivered courses in a classroom or remote environment and works with the Principal Trainer to refine and update course content as required; assists with developing appropriate program evaluation tools to assess the effectiveness of each training module.

• As an EPIC Credentialed Trainer, works with the EPIC Principal Trainer to deliver the training program material to an audience for the specific application related to their credentialing; delivers and helps develop and rework EPIC curriculum when appropriate

• Follows the instructional sequence for all classes: development, preparation, application and evaluation; develops lesson plans (excluding EPIC Systems) to include course title, primary and secondary objectives, preparatory assignments, references, instructional media, instructional methods, equipment, materials, application and evaluation

• Works in conjunction with departmental leadership to develop learning curriculum that will teach best practices, process improvement, and strengthen customer satisfaction; using the Course Development Process (CDP) and outline specific guidelines:

• Research/Observations: schedules departmental interviews and document observation findings

• Collaboration: discusses findings with departmental leadership, develops workflows within Visio to aid with standardizing process current vs future state

• Course Development: creates formal report and develops lesson plans

• Implementation: adds approved courses to department's course offerings

• Monitoring: tracks trends, process and quality of trainings; works with departments to re-educate, re-evaluate and update training as necessary

• Provides support and one-on-one support to users who may require additional assistance and provides long term support to EPIC end-users

• Maintains and updates all training materials as needed to keep up with federal, state, local and hospital policies

• Assists with assessing quality assurance with the development of electronic, written reports and statistics related to operational performance of the staff for use in evaluations and in determining departmental education needs

• Builds effective, collaborative relationships across different internal and external customers to define and solve problems or reach agreements on a course of action while considering multiple perspectives

• Serves as a technical resource and ensures proper operation with regards to Healthcare Business Insights (HBI) and NThrive Education system

• Maintains/monitors the Revenue Cycle Education Ehub and SharePoint application

• Ensures planning, timely execution and proper resourcing of all department project level work as assigned

Job Requirements

Accredited Bachelor's degree in Business or a related field preferred; OR four (4) years of applicable experience in a hospital setting and a High School Diploma or equivalent.

• Three (3) years of experience in adult training, program development and implementation
• Must meet all Indiana Department of Insurance (IDOI) navigator training and certification requirements within 122-day introductory period
• EPIC Credentialed Trainer certification preferred

Knowledge, Skills & Abilities

• Demonstrate a strong knowledge in Microsoft office (Excel, PowerPoint)
• Experience in leading large classes and maintaining an educational environment
• Must possess exceptional communication, interpersonal, and management skills
• Excellent verbal and written communication skills on all levels required
• Basic accounting and medical terminology preferred
• Experience with personal computers and office equipment required
• Working knowledge in Excel, Word, PowerPoint and basic training software required
• Demonstrates excellent customer service and organizational skills, detail and task oriented, and sets appropriate priorities
• Cross training outside the specialty primary course(s) for adequate back up
• Working knowledge of patient scheduling, registration requirements of Medicare, Medicaid, and commercial insurance companies, and basic revenue cycle operations

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.