Performance Improvement Specialist II

Your job is more than a job

Help Us Make Great Care Even Better

At LCMC Health, we're always looking for ways to improve the care we provide to our patients, our teams, and our communities. As a Clinical Performance Improvement Specialist II, you'll be part detective, part strategist, and part change champion-using data, collaboration, and continuous improvement tools to help solve complex healthcare challenges.

In this role, you'll lead projects that improve quality, safety, efficiency, and the overall patient experience. You'll partner with clinical and operational leaders, bring teams together to solve problems, and turn ideas into measurable results. If you love finding smarter ways to work, enjoy digging into data, and thrive when helping others succeed, this could be the perfect fit.

What You'll Be Doing

• Lead improvement projects from idea to implementation, helping teams achieve meaningful and sustainable results
• Partner with leaders and frontline team members to identify opportunities for improvement across clinical and operational areas
• Analyze data, identify trends, and uncover root causes behind process challenges
• Facilitate workflow mapping sessions, brainstorming meetings, Kaizen events, and other improvement activities
• Apply Lean, Six Sigma, PDSA, and other continuous improvement methodologies to reduce waste and improve reliability
• Develop practical solutions that make work easier, safer, and more efficient
• Create and monitor key performance indicators (KPIs) to measure project success
• Support change management efforts and help teams adopt new processes with confidence
• Present project updates, recommendations, and outcomes to leaders and stakeholders
• Serve as a trusted internal consultant and resource for departments looking to improve performance

What You'll Bring

• 3-5 years of experience in healthcare operations, quality improvement, performance improvement, project management, or a related field
• Experience leading improvement initiatives and driving measurable results
• Strong analytical and problem-solving skills with the ability to turn data into action
• Confidence facilitating meetings and working with interdisciplinary teams
• Excellent communication skills and a collaborative approach
• Ability to manage multiple projects and priorities simultaneously
• Proficiency with Microsoft Office applications, especially Excel and PowerPoint
• Passion for continuous improvement and creating positive change

Education

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, or a related field required
• Master's degree preferred

Certifications

• Lean Six Sigma Green Belt certification required within 6-12 months of hire
• Certified Professional in Healthcare Quality (CPHQ) or similar certification preferred

Why You'll Love This Role

Every improvement project has the potential to make a real difference-for patients, providers, and fellow team members. You'll work alongside passionate healthcare professionals, influence meaningful change across the organization, and help build processes that support exceptional care every day.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.