The Performance Manager oversees monitoring, analysis, and optimization of IT systems to meet service levels and program goals.
They develop performance measurement frameworks linking technical metrics and business objectives, and analyze data from tools like Splunk to identify issues.
The role involves designing dashboards, facilitating performance reviews, and recommending improvements to ensure system reliability.
They collaborate with IT teams to embed performance criteria into planning and testing, providing insights for decision-making.
Qualifications include 8+ years in IT performance management, expertise with monitoring tools, root-cause analysis skills, and ability to obtain a SECRET clearance.
Preferred experience includes integrating infrastructure, application, and security metrics, with relevant certifications.
Salary ranges from $83,700 to $111,300.
Equal employment opportunity policies apply, emphasizing diversity and inclusion.