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Performance Quality Analyst

Artech LLC

Frederick, MD

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JOB DETAILS
SALARY
$49–$53 Per Hour
SKILLS
Agile Programming Methodologies, Atlassian JIRA, Bug Tracking/Defect Management, Coaching, Computer Science, Continuous Improvement, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Analysis, Decision Support, DevOps, Documentation, External Audit, Finance, Financial Services, Functional Testing, Information Technology & Information Systems, Insurance, Internal Audit, Maintain Compliance, Microsoft Windows Azure, Operational Strategy, Performance Analysis, Performance Metrics, Pivot Tables, Process Improvement, Process Management, Quality Assurance, Quality Assurance Methodology, Quality Control, Quality Management, Quality Metrics, Regulatory Compliance, Reporting Dashboards, Requirements Management, Retirement Plan, Risk, Risk Management, Software Development Lifecycle (SDLC), Software Testing, Standard Operating Procedures (SOP), Test Case, Test Plan/Schedule, Test Tools, Testing, Trend Analysis
LOCATION
Frederick, MD
POSTED
17 days ago
Request ID: 86656-1
Title: Performance Quality Analyst
Locations: Frederick, MD 21704. Onsite 5 days a week
Duration: 6 Months
Rate Range: $49 - $53/Hour on W2 (All inclusive)

Job Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.

Key Responsibilities:
Quality Assurance Control Conduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistency Ensure proper documentation and audit trails are maintained Performance Monitoring Monitor individual and team performance metrics Identify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiency Coaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plans Drive accountability and enhance performance standards Data Analysis Reporting Analyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standards Support initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external audits Identify and escalate potential control gaps and compliance risks

Required Qualifications:
Experience 5-10 years of experience in Quality Assurance| Operations| or Risk Control roles Experience in financial services| insurance| or pensions (preferred)Education Bachelors degree in Business| Finance| Analytics| or related field Technical Skills Strong proficiency in data analysis and reporting Advanced Client Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platforms Understanding of quality frameworks| audit processes| and controls

Essential Skills: Manual Tester

Skills: Manual Testing Processes and Management Functional Testing

Experience Required: 6-8 Years

Top 3 Required Skills:
1. Strong experience in manual testing methodologies
2. Ability to analyze requirements and create test cases
3. Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)

Top 3 Preferred Skills:
1. Experience in financial services / insurance domain
2. Strong documentation and reporting skills
3. Understanding of SDLC and Agile methodologies

Education Requirements:
" Bachelor s degree in Computer Science, Information Technology, Business, or related field

Years of Experience:
" 5 10+ years in Manual Testing / Quality Assurance

Company Benefits & Culture
  • Inclusive and diverse work environment
  • Opportunities for professional growth and development
  • Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks

About the Company

A

Artech LLC

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