Performance Reporting Analyst Command Center

• Data Analysis and Reporting

• Conduct high quality, objective analysis to support performance optimization and strategic initiatives.

• Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement.

• Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders.

• Present findings with clear, actionable recommendations to drive performance improvement.

• Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions.

• Support ongoing operational and ad hoc reporting needs, by extracting and analyzing data to support government compliance, business reporting needs, and operational decision-making, etc.

• Helps to lead and contributes to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations.

• Partners with key stakeholders to identify opportunities, co-design solutions and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams.

• Collaborates with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements.

• Cross-Functional Integration and Communication:

• Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates.

• Work with the project team, HMSA departments and external. partners to monitor, collect, communicate, and distribute information

• Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.

• Represent the Command Center department to internal and external partners when appropriate.

• Other duties.

• On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.

• Assist with vendor management and evaluation.

• Perform all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid