Permit Technician I- Customer Care Center

Permit Technician I- Customer Care Center

Salary

$48,337.10 - $82,173.07 Annually

Location

Leesburg, VA

Job Type

FT Hourly W BN

Job Number

27-00672

Department

Building and Development

Opening Date

07/15/2026

Closing Date

7/22/2026 11:59 PM Eastern

FLSA

Non-Exempt

Grade

113

• Description
• Benefits
• Questions

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

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Introduction

Located in the western part of the Washington, D.C. metropolitan area, Loudoun County is a dynamic community that has experienced significant growth over the past decades with changing development environments, ranging from transit-oriented development at our new Metrorail stations, to redevelopment of existing neighborhoods, to maintaining and fostering our vibrant rural economy in the western part of the county. These factors create a lively atmosphere and agile work environment.

Loudoun County Government, named by Forbes Magazine as one of the 2025 Best Largest Employers, is comprised of County staff who dedicate their talents, education and experience to make a difference. In the Department of Building and Development, we place a high value on work-life balance, professional development and service to our community. Join our team of professionals who are committed to Community, Teamwork and Innovation in a collaborative, fast-paced environment.

Mission

The Department of Building and Developments mission is to provide premier customer service in a timely and competent manner, and to work with the community and other local government units to create a vibrant and healthy physical, social and economic environment. Services shall be provided in an equitable, respectful, and professional manner.

Vision

The Department of Building and Development is committed to developing premier staff in a supportive learning environment by investing in education, training and work experience that results in a comprehensive knowledge of the departments organizational purpose and importance of each employees role in the success of the department. We strive for excellence, integrity, and equity in the treatment of our staff.

Job Summary

Loudoun County, Virginia is looking for skilled and motivated Permit Technicians to join the Permits Issuance Division of DBD in the customer care center. A Permit Technician I position provides an opportunity to contribute to the success of DBD by providing direct customer service, ensuring that the applications for building, trade and zoning permits are accepted in conformance with the Uniform Statewide Building Code and Loudoun County Zoning Ordinance, and that the permitting process is effectively administered.

Permit Technician I's are entry-level positions with no supervisory responsibilities.

What Youll Do:

• Provide Front Line Customer Service Support: As a key customer service representative of the county's Customer Care Center, responsible for answering busy multi-line switchboard and responding to email and online inquiries from the public. You'll provide clear, timely, and courteous information on the process for obtaining building, trade, and zoning permits.
• Process Permit Applications: Utilizing the county's electronic permitting system, LandMARC, accurately analyze permit applications for completeness, invoice, and issue trade and county-typical building permits. You'll become a subject matter expert on the Loudoun County Permitting process and provide applicants with the information necessary to achieve approval for their residential or commercial project.
• Collaborate and Solve Problems: Work with inter-divisional, inter-departmental, and organizational partners, developers, contractors and the public to assist in navigating through multiple overlapping processes, identify potential issues that may arise, and assist with ensuring that timelines are met and issues are adequately addressed. You'll become a trusted partner within your team, the local government organization, and the development community.
• Innovate and Lead: Work in an environment that prioritizes creative thinking and high-quality customer service. You'll contribute to forward-thinking ideas and developing efficiencies in the permitting process.

Why Loudoun County?

• Flexibility: After your initial training period, you will have the option to telework for up to one day per week. We understand the importance of work-life balance.
• Impactful Work: You'll work on projects that directly impact residential and commercial development in Loudoun County.
• Collaborative, Results-Oriented Culture: Join a team of professionals who value collaboration, innovation, and excellence in customer service. You'll have the opportunity to learn from experts in land development.
• Growth Opportunities: Our department is committed to your professional development and success, with mentorship and career advancement opportunities.
• Excellent Comprehensive Benefits: We offer a competitive benefits package to support your health, financial security, and lifestyle. Benefits include generous paid holidays and leave, health plans, retirement savings and investment options, employee assistance support, flexible spending accounts, tuition assistance, long-term care insurance, fitness membership discounts, wellness programs, and more.

What We're Looking For:

• Ideal candidates will have experience in a fast-paced customer service environment with multi-line phone experience, computer/data entry skills, and the ability to juggle multiple priorities while serving the public.
• A passion for local government and a strong interest in the fundamentals of residential and commercial construction, permitting and building code requirements.
• Excellent verbal and written communications skills that demonstrate a high-level of professionalism when working with customers.
• A self-motivated and team-oriented mindset with a focus on internal and external customer service and collaboration.
• A drive for innovation and the ability to think critically and creatively.

If you're ready to take your career to the next level and contribute to the success of Loudoun County, apply now! Applicants should include information that demonstrates how previous work, volunteer, and educational experiences will make them the ideal Permits Division team member.

Minimum Qualifications

High school diploma or equivalent; two (2) years of related customer service and/or cash handling work experience in a technical work environment involving automated systems; or equivalent combination of education and experience.

One year of work experience at a local government, or comparable work experience is highly desirable.

Job Contingencies and Special Requirements

Pass criminal and credit background checks.

Must become certified by the Virginia State Department of Housing and Community Development as a Permit Technician within twelve months (12) of starting employment and maintain the required certifications in accordance with Virginia Certification Standards.

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.

Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click here.

Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.

01

Describe your experience working with a high-volume, multi-line phone system and directly assisting with customer inquiries.

02

Do you have experience working in or with local government? If so, please describe.

03

Describe your experience in using Microsoft applications, Customer Relationship Management (CRM) tools, online data management systems, and/or software programs to run queries?

04

Describe your approach to customer service. What does it mean to you to provide excellent customer service to internal and external customers?

Required Question

Employer Loudoun County Government

Address 1 Harrison Street SE

Leesburg, Virginia, 20175

Phone 7037770213

Website www.loudoun.gov