Personal Banker II - Northern Lights Branch

GENERAL PURPOSE SUMMARY

This is a branch-based sales position with some outside calling whose primary goal is to acquire, retain and deepen consumer and business relationships. Creates an outstanding customer experience and helps the branch meet sales objectives, contributing to the success of the bank. Develops new business, builds strong customer relationships, and increases sales by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Establishes new business and expands existing banking relationships by making sales calls in person and by phone to current and prospective customers including both consumers and commercial. Tracks customer calls, sales activities, and reports trends from various sources to supervisor.
• Consults with existing and potential customers, analyzes their financial needs, and recommends appropriate bank products and services. Cross sells and makes productive referrals to other areas of the bank.
• Opens new accounts, sells consumer products and services, and responds to customer account related requests; may close accounts and conduct customer-initiated account research and resolution.
• Implements the onboarding process for new customers creating an outstanding customer experience.
• Acts as liaison between customers and other areas of the bank. Maintains awareness of existing and newly developed bank products and services in order to make appropriate recommendations to customers.
• Initiates and processes customer contracts for bank products and services and answers customers'' questions regarding the contract and service or product.
• Interviews and evaluates customer needs to initiate consumer loan business, requests and receives applications and other required paperwork to send for underwriting, informs customer regarding approval or denial of loan, and may coordinate closings of loans they originated.
• Performs other work-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.