Personal Banker

First Farmers Bank & Trust

Kokomo, IN

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JOB DETAILS

SKILLS

Banking Operations, Banking Services, Check Processing, Communication Skills, Consumer Loans, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer Training, Detail Oriented, Financial Planning, Government Regulations, High School Diploma, Home Equity Line of Credit (HELOC), Home Equity Loans, Loan Closing, Money Laundering, Office Equipment, Operations, Property Tax, Retail Banking, Sales Prospecting, Team Player, Transaction Processing/Management, Willing to Travel, eLearning

LOCATION

Kokomo, IN

POSTED

7 days ago

Position Summary The Personal Banker is cross trained in all aspects of retail banking in order to provide the best customer experience in every interaction. This position is responsible for understanding all aspects of a clients banking needs. They are responsible for understanding branch operations as well as deepening customer relationships by offering value-added products and services as applicable. This position will process client transactions, open new accounts, and take/close loan applications. ### Requirements Key Responsibilities: - Process customer transactions, such as cashing checks, handling deposits, withdrawals, and cashiers checks, cash advances, property taxes, and wire transfers - Balance cash within teller drawer daily - Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department - Process/Order checks and all related products for customers - Expand and retain bank customer relationships while growing new relationships from prospective customers - Educate new existing customers about features and benefits of bank products and services - Proactively refer customers to appropriate personnel - Conduct financial consultations with customers and take applications for all consumer loans including home equity line of credit applications - Open all consumer and commercial deposit accounts while looking for opportunities to cross-solve potential financial needs - Follow-up with all new accounts utilizing the 2-2-2 process - Assist in verifying currency shipments, drop-off and night drop deposits, balancing the cash machines, and branch vault - Engage in personal development activities such as online learning and internal/external training to assist in career growth - The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary **The company reserves the right to modify duties and responsibilities over time as needed.* Minimum Qualifications - This position requires a high school diploma Preferred Qualification - Prior banking or customer service experience - Prior experience in cash handling Skills - Strong cash handling abilities, knowledge of appropriate government regulations, comprehensive knowledge of bank products, and operations - Must have excellent communication and listening skills, a strong commitment to providing quality service, and attention to detail - Requires dedication to customer service, by responding in a professional manner to customer questions and problems - Must have the ability to maintain confidentiality in daily operations and interactions with customers and work effectively in a team setting Work Environment - Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required - Daily extended use of banking software, secure digital platforms, and standard office equipment - Repetitive hand and arm movements - Ability to sit or stand for extended periods of time - Ability to lift up to 55 pounds as needed - Moderate business traveling

About the Company

First Farmers Bank & Trust

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