Personal Banker

Position Title: Personal Banker

Department: Branch Operations

Classification: Non-Exempt

Revised: October 2025

Scope:

Under the direction of the Branch Manager, the Personal Banker supports the company's core values and focuses on providing an exceptional client experience. The Personal Banker originates consumer loans and is responsible for new deposit account sales and client service. Promotes the financial institution and its lending services and deposit services. Responsible for new loan and deposit account generation, referrals and cross-selling all bank products and services. Participates in and promotes the financial institution's community activities. The Personal Banker also supports the teller line when needed and will perform a variety of client account transactions.

Duties and Responsibilities:

New Business Development and Lender Responsibilities:

• Must be a "sales champion" for the deposit and retail loan products of the bank. Must be motivated to work with clients to deepen existing relationships and generate new business.
• Responsible for generating new loan volume for the bank. This will include soliciting new business relationships and deepening relationships with existing clients as well as informing prospective loan clients of the financial institution's underwriting guidelines and applicable government regulations.
• Responsible for generating new deposit and fee income volume for the bank. This will include soliciting new business relationships and deepening relationships with existing clients. This includes, but is not limited to, checking, savings, certificate of deposit, safe deposit boxes and other deposit products and deposit related products.
• Responsible for cross-selling and referring other bank products and services. This includes, but is not limited to, Wealth Management, Treasury Management, Merchant Services, Commercial, and Private Banking.
• Recommends the best bank products, including checking accounts, to clients by using the Service Excellence Process and asking for the business.
• Cross-sells additional products and services including, but not limited to, savings, CDs, digital and mobile banking, debit cards, credit cards, etc.…
• Actively participates in local business and community activities and maintains close contact with both retail and commercial, clients and prospects.
• Proactively schedules appointments each week and manages pipeline to ensure consistent growth each month. This includes calling clients to meet and review their needs and cross-sell additional services.
• Must work with the Branch Manager on various promotions. This includes establishing and achieving goals that may be set.
• Works to ensure there are no loan or deposit exceptions and clears exceptions timely. Ensures all regulatory requirements such as CIP, are complete and accurate.
• Processes loan requests based on financial institution policies and on types of loans offered by the institution. Recommends best loan for that client and ensures client understands the terms of loan. Communicates complex approvals or denials to the borrower.

Operations:

• Keep abreast of changes in products, policies, and procedures, and attend training as needed.
• Performs other duties as assigned.

Client Service:

• Assists clients with resolution of account problems and issues.
• Provides client information and support.
• Helps clients with their financial needs.

Competencies:

1. Managing Time:

Is self-motivated and is able to set and achieve goals. Displays the ability to set and meet goals and workflow deadlines.

2 Oral/Written communication skills:

Must be able to communicate thoughts clearly, both orally and written.

3. Sales:

Must understand the concept of sales as it pertains to offering financial services and products. Must be able to cross sell to clients that have come into the bank for products and services.

4. Client Service:

Must understand client needs and the elements of exceptional client service. Must be able to refer clients to appropriate team member for further assistance.

5. Change Management:

Must embrace change. Must see change as opportunity. Must be willing to express and support manager's ideas to affected team members.

6. Knowledge:

Knowledge of rules and regulations that pertain to deposit account and consumer loan products and services. Also, knowledge of loan documentation.

7. Computer Knowledge:

Must have basic ability to operate computers, typewriters, calculators, and other standard office equipment.

Special requirements for the position, in addition to the competencies and accountabilities listed above.

• High school diploma or GED required.
• Prefer an associate degree or higher in related field.
• 3-5 years' experience in related position in a financial institution.
• Must have the capability to work under stress and manage difficult situations.

It is encouraged that all applicants attach a resume when applying.

The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties.