MOET Law Group is seeking an experienced Personal Injury Intake Specialist to join our plaintiff-side personal injury law firm in Irvine, CA. This full-time, in-person role is ideal for a high-performing intake professional who excels in client communication, lead conversion, and high-volume call handling.
This position plays a critical role as the first point of contact for potential clients, requiring empathy, persistence, and the ability to effectively screen and convert qualified personal injury cases.
Salary Range: $20.00 – $26.00 per hour
Key Responsibilities
Handle high-volume inbound and outbound calls, emails, and online inquiries from potential clients
Conduct initial client interviews with empathy, professionalism, and attention to detail
Screen and qualify personal injury cases based on firm criteria
Follow up consistently with all pending leads and inquiries to maximize conversion
Respond quickly to new inquiries and establish strong client relationships
Maintain accurate records in the case management system and intake logs
Collaborate with team members to complete the intake and consultation process
Assist attorneys and staff with opening new cases and administrative tasks
Track referrals, client data, and communications using spreadsheets and CRM tools
Ensure all communications reflect a high level of customer service and professionalism
Qualifications
Minimum 1 year of personal injury or intake experience (required)
Bilingual (English/Spanish) – full professional proficiency required
Strong background in customer service and client communication
Experience working with performance-based metrics or quotas
Ability to handle a high-volume workload efficiently
Strong organizational and multitasking skills
Resourceful, proactive, and solution-oriented mindset
Excellent phone presence and written communication skills
Preferred Qualifications
Experience in a plaintiff personal injury law firm
Familiarity with case management systems (e.g., CASEpeer, Clio, Litify)
Proven track record of high conversion rates or intake performance
Job Details
Job Type: Full-time
Schedule: 8-hour shift
Work Environment: In-person
Benefits & Perks
Competitive salary
401(k)
Health, dental, and vision insurance
Paid time off (PTO)
Paid sick leave
Work Location Requirements
Ability to commute to Irvine, CA (required)
Ability to relocate to Irvine, CA prior to start date (required)
Equal Employment Opportunity MOET Law Group is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, or any other protected status.