Customer Service Associate
Grimes Insurance Agency, Inc. Lubbock, TX
Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you!
Were looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention.
Serve as the first point of contact for clientsby phone, email, and in person
Assist clients with policy changes, billing questions, and general account inquiries
Support agents with policy management, documentation, and follow-up tasks
Maintain accurate client records and ensure all information is up to date
Help resolve customer concerns quickly, efficiently, and with care
Build lasting relationships with our clients by being responsive, helpful, and professional
Previous customer service experience in the insurance industry
Excellent communication skillsboth verbal and written
Strong attention to detail and organizational skills
Ability to prioritize tasks and manage time efficiently
A positive attitude, team spirit, and a genuine desire to help others
Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software
Locally owned and operated, with a strong focus on community
Supportive and growth-oriented team environment
Opportunities for advancement and professional development
Competitive compensation and benefits package
If youre ready to join a company that values people, relationships, and doing the right thingapply today and become a part of the Grimes Insurance family.