Personal Lines Account Manager

Personal Lines Account Manager

Location: Middleton, MA Compensation: $65,000 to $80,000 base salary depending on experience

A respected independent insurance agency on the North Shore is seeking an experienced Personal Lines Account Manager to join its team. This role is ideal for someone who thrives in a relationship-driven environment and brings strong technical personal lines knowledge along with a proactive client service mindset.

The agency offers a stable book of business, strong carrier relationships, and the opportunity to earn additional commission income through account rounding and personal production.

Responsibilities

• Manage and service a personal lines book of business including auto, home, umbrella, condo, renters, and related policies
• Handle renewals, endorsements, cancellations, billing inquiries, coverage reviews, and policy changes
• Market and remarket accounts when appropriate to ensure competitive coverage and pricing
• Build and maintain strong relationships with clients and carrier partners
• Identify cross-sell and account rounding opportunities within existing accounts
• Process new business submissions and renewal documentation accurately and efficiently
• Maintain detailed documentation within the agency management system
• Collaborate with producers and internal staff to support retention and client satisfaction goals

Qualifications

• Minimum 5 years of personal lines insurance experience required
• Massachusetts Property & Casualty license preferred
• Experience with AMS360 preferred
• Strong understanding of personal lines coverage and carrier underwriting guidelines
• Excellent communication, organizational, and client service skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation & Incentives

• Base salary ranging from $65,000 to $80,000 depending on experience
• Commission opportunities including:
• • House account rounding: 50% first-year commission
  • Personal business production: 50% first-year commission and 25% renewal commission
• Comprehensive benefits package
• Long-term career stability with an established agency
• Collaborative and team-oriented environment