Personal Lines Client Service Manager II

Own your impact. As a Senior Client Service Specialist in Personal Lines, you’ll deliver more than service, you’ll guide clients through key decisions, manage renewals independently, and identify opportunities to enhance coverage. You’ll use your expertise to simplify complexity, strengthen relationships, and contribute to growth, all within a collaborative environment that values initiative and continuous improvement.

• Own a portfolio of Personal Lines clients, delivering high-quality, relationship-driven service and coverage guidance.
• Independently manage renewals, review policies, update details, and deliver accurate, timely solutions.
• Build strong relationships by simplifying complex coverage and enabling confident client decisions.
• Conduct risk-focused conversations to identify exposures and recommend appropriate solutions.
• Strengthen accounts by identifying gaps and supporting cross-sell and rounding opportunities.
• Support remarketing efforts to secure optimal coverage and pricing aligned to client needs.
• Resolve moderately complex inquiries with sound judgment, balancing speed, accuracy, and client impact.
• Deliver a consistent, people-first experience through strong communication and technical expertise.
• Use digital tools and evolving platforms to drive efficient, smarter service

Here’s what you’ll bring to the role:

• 1–3 years’ experience in insurance or client service, managing Personal Lines accounts independently.
• Active P&C license with solid knowledge of coverage, liability, and underwriting fundamentals.
• Strong product expertise with ability to clearly explain complex coverage concepts.
• Client-focused, able to quickly build trust and maintain long-term relationships.
• Clear communicator who translates technical details into simple, actionable insights.
• Skilled at managing multiple priorities while maintaining accuracy and quality.
• Strong problem-solver, handling moderately complex needs with sound judgment.
• Adaptable and tech-savvy, leveraging tools to improve efficiency and service.
• Proactively identifies opportunities to add value and support account growth.
• Service-driven mindset with a focus on continuous learning and growth within Gallagher.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.