Billing, Brokerage, Business Operations, Business Support, Claims Management, Consulting, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Data Analysis, Detail Oriented, Documentation, Ecosystems, Industry Standards, Insurance, Leadership, Licensing, Needs Assessment, Operational Strategy, Performance Management, Pricing, Problem Solving Skills, Risk, Sales Management, Secondary School, Team Lead/Manager, Team Player, Telephone Skills, Time Management
Sterling Heights, Michigan
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview:
We are seeking a Personal Lines Account Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This position that involves managing a book of personal lines accounts that is based in Michigan.
How you'll make an impact:
- Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
- Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
- Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience.
- Fostering a culture of performance and continuous improvement.
- Delivers consistent, high quality client service as defined by AJG operational standards and practices.
- Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
- Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
- Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
- Leverages systems, services and resources to execute work in an effective and efficient manner.
- Comfortably engages others in a consultative business oriented discussion.
- Basic understanding of professional and industry standards/practices.
- Ability to learn and adapt to new systems, processes and skills quickly.
- Effectively manages/balances multiple and sometimes competing priorities.
About you:
Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred.
Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause.
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Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.