Personal Lines Client Services Representative

Torrance, CA | In-Office | Full-Time, Permanent Hire

Deliver Exceptional Service. Build Lasting Client Relationships.

Are you a detail-oriented customer service professional who enjoys helping people, solving problems, and keeping things organized?

We’re looking for a professional and client-focused Personal Lines Client Services Representative to support a growing personal insurance client base. This role is centered on servicing existing clients, supporting policy changes and renewals, assisting with account retention, and providing a responsive, high-quality customer experience.

If you’re organized, dependable, comfortable managing multiple priorities, and enjoy being part of a collaborative office environment, this could be a great fit.

About the Role

As a Personal Lines Client Services Representative, you’ll serve as an important point of contact for existing clients and help ensure their insurance needs are handled accurately, professionally, and efficiently.

You’ll support Personal Lines accounts across products such as Auto, Home, Renters, Umbrella, and related coverages, assisting clients with service requests, policy updates, renewals, billing questions, and documentation.

You’ll also work closely with producers and agency leadership to support account retention, maintain accurate records, and help keep day-to-day client service operations running smoothly.

This is a great opportunity for someone who values professionalism, responsiveness, teamwork, and long-term client relationships and is looking to grow within a stable, professional insurance environment.

What You’ll Do

• Assist clients with policy servicing requests, including policy changes, renewals, billing inquiries, and documentation
• Respond professionally and promptly to client calls, emails, and service requests
• Process endorsements, cancellations, reinstatements, and other policy updates
• Support account retention and ongoing client relationship management
• Follow up with clients regarding outstanding information, documentation, or policy requirements
• Communicate with carriers and follow up on underwriting requirements and requests
• Maintain accurate and organized client records within agency systems
• Identify potential cross-selling opportunities when appropriate
• Assist producers and agency leadership with client service and operational support
• Stay current on Personal Lines products, carrier guidelines, and internal processes
• Help resolve client questions and service concerns with a professional, solution-oriented approach
• Contribute to a collaborative, dependable, and team-focused office environment

What You’ll Bring

• Previous customer service, account management, or client support experience preferred
• Prior insurance experience preferred, but not required for the right candidate
• California Property & Casualty license preferred, or willingness to obtain
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Strong attention to detail and consistent follow-through
• Ability to manage multiple priorities in a fast-paced office environment
• Professional and client-focused communication style
• Comfortable communicating with clients by phone and email
• Ability to work independently while also collaborating with a team
• Comfortable learning and working with agency technology, computer systems, and office software
• Dependable, proactive, responsive, and solution-oriented

Candidates with transferable experience in banking, customer service, mortgage, escrow, medical administration, property management, hospitality, or financial services are also encouraged to apply.

What We Offer

• Full-Time, Permanent Hire
• Competitive hourly compensation based on experience
• Paid vacation and holidays
• Group health insurance
• Dental insurance
• 401(k) retirement plan
• Stable, professional, and collaborative in-office environment
• Opportunity to work with and build long-term relationships with an established client base
• Supportive team environment focused on professionalism and quality client service
• Opportunity to expand insurance knowledge and industry experience
• Long-term career growth and professional development opportunities

Ready to Apply?

If you’re a dependable and client-focused professional who enjoys helping people, staying organized, and providing exceptional service, we’d love to hear from you.

Apply today to learn more about this Personal Lines Client Services Representative opportunity.

This position is with a Farmers independent contractor agent, not Farmers Insurance Companies.