Personal Lines Insurance - Senior Account Manager

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust.


We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values: Trustworthy, Kind, Innovative, and Reliable.


Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients.


We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.


About the Role


We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences.


This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management.


The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts.


What You’ll Do

• Manage a personal lines book of business with a client-first mindset
  
  
• Provide coverage guidance and professional recommendations
  
  
• Handle policy changes, endorsements, renewals, and remarkets
  
  
• Conduct account reviews and identify coverage gaps
  
  
• Support retention efforts through proactive communication
  
  
• Collaborate with producers and service team members
  
  
• Document activity and maintain accurate file documentation
  
  
• Follow established workflows and service standards
  
  

What We’re Looking For

• Active Property & Casualty license (required)
  
  
• 3+ years personal lines account management experience
  
  
• Strong coverage knowledge (home, auto, umbrella, etc.)
  
  
• Experience working within an agency management system
  
  
• Excellent written and verbal communication skills
  
  
• Strong organization and time management
  
  
• Ability to prioritize and manage multiple tasks
  
  
• High level of accountability and follow-through
  
  
• Comfortable working independently in a remote environment
  
  

What Sets You Apart

• You take ownership and don’t wait to be told what to do
  
  
• You are proactive with clients rather than reactive
  
  
• You care about doing things the right way, not the easy way
  
  
• You communicate clearly and professionally
  
  
• You enjoy being part of a team that holds a high bar
  
  

What You Can Expect From Us

• Supportive leadership that values your expertise
  
  
• Clear expectations and structured workflows
  
  
• Collaborative team environment
  
  
• A culture focused on continuous improvement
  
  
• Opportunity to grow with a stable, expanding agency
  
  
• Competitive compensation based on experience
  
  

This is a remote position.