Job Description University HR Operations Specialist (Full-time, temporary)
Work Location: New York, NY 10014 - Hybrid 3 days on site 2-day Online
No Parking Provided
Laptop provided
Some travel
Provide dependable operational coverage for Campus Resources (CR) by executing routine Human Resources transactions, managing intake and reporting operational workflows. Key Responsibilities (70–80% Operations / 20–30% Coordination) Case & Intake Management
Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.
Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.
Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.
Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.
Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.
SOPs & Documentation
Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.
Peak Period Support
Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.
Minimum Qualifications
4-6 years in HR higher ed operations, shared services, or higher education administration
Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
Proven accuracy and attention to detail; ability to follow established procedures.
Customer service orientation; clear written and verbal communication.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Workday experience (reports, business processes, training support)
Standard schedule with occasional peak period overtime (UAT, cutover).
Salary commensurate with scope of work job experience
Proper footwear required to perform tasks in a safe manner. Perform other reasonably related duties as required. New Wave People is an Equal Opportunity Employer (EEO).
#ADMIND123
Numbers & Facts
Location
New York, NY
Industry
Staffing/Employment Agencies
Salary
$24–$25 Per Hour
Company Size
100 to 499 employees
Year Founded
2000
Website
http://www.nwpusa.com/
About Company
New Wave People, Inc. (NWP) is an established Woman Owned Small Business (WOSB), Minority, and Economically Disadvantaged (EDWOSB) business. We are recognized by diverse organizations for our many contributions to the business world and the communities we serve. We have been honored among the Top 100 Hispanic-owned businesses in the United States by DiversityBusiness.com. New Wave People provides professional contingent staffing for both short-term, or long- term assignments. Our clients may request one contractor from us, or an entire project team with management oversite. We offer a wide variety of personnel to government and corporate clients nationwide. NWP’s management team with over 130 years of staffing industry experience is very proud to deliver quantifiable results to our clients and our employees exemplifying our commitment to business excellence and community.