Personnel Security Analyst

Personnel Security Analyst

As a Personnel Security Analyst, you will provide personnel security support and resolution of issues of low and medium complexity in a collaborative team office environment. In this role, you will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely manner. You will provide exceptional customer assistance and information to officials within the stakeholder base requiring personnel security services. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.

Security Clearance:

Secret Eligibility

Location:

Aberdeen, MD 

Responsibilities:

• Validate and process incoming investigation requests through the Personnel Security Investigation Portal (PSIP).
• Process incoming mail and hard copy fingerprint (FP) cards.
• Review e-QIP investigation form (SF-85, SF-85P, and SF-86) submissions to ensure compliance with ISP standards.
• Communicate with applicants to assure form standards are met for submission.
• Provide Customer Support Center (CSC)/help line services to applicants and requesters.
• Perform e-QIP Reviews for US Army Recruiting Command (USAREC).
• Process case terminations - as investigation requests are identified as no longer required by requester or investigation request exceeds PSI-CoE allowed completion time.
• Submit initial and reinvestigation requests to the Investigation Service Provider (ISP).
• Assure that all required documents are complete and attached to the investigation request at submission.
• Screen investigation requests for derogatory information for the Continuous Evaluation (CE) program.

Minimum Requirements:

• Must have a High School diploma.
• Must have experience using Microsoft Windows based operating system (currently Windows 10) with the Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Must have customer service experience.
• Must be able to obtain (or have the ability to obtain) and maintain a Secret security clearance, based on a Tier 3 (T3) level (formerly NACLC) or equivalent investigation.

 Preferred Qualifications: 

• Attention to detail – able to pinpoint minute discrepancies with precision.
• Intellectual – able to memorize standards to assure conformance.
• Adaptability – able to relearn and assimilate new processes.
• Strong work ethic – able to work independently and open to constructive feedback.
• Dependable – able to meet performance and quality standards as set.
• Excellent communication skills – must communicate professionally and concisely with applicants and requesters.

Xcelerate is a leading defense and national security company, delivering integrated solutions across five service areas—Enterprise Vetting & Analysis, Critical Infrastructure Protection, Digital Solutions, Cyber Security, and Strategic Consulting. We are a trusted partner to the Department of Defense, Department of Homeland Security, numerous law enforcement and civilian agencies, and the Intelligence Community. Our customers are directly responsible for the security and safety of the United States.