Pest Control Field Supervisor - Night Shift

JP McHale Pest Management

New York, NY

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JOB DETAILS

SALARY

$70,000–$80,000 Per Year

SKILLS

Background Investigation, Calendar Management, Coaching, Communication Skills, Corrective Action, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, DEC Computers, Detail Oriented, Diversity, Driver's License, English Language, High School Diploma, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Microsoft Office, Multitasking, OSHA, On Site Support, Order Picking/Packing, Organizational Skills, People Management, Performance Metrics, Pest Control, Presentation/Verbal Skills, Problem Solving Skills, Staff Motivation, Team Lead/Manager, Writing Skills

LOCATION

New York, NY

POSTED

2 days ago

Job Description:

Pest Control Field Supervisor - Night Shift (Driving)

Location: Manhattan, NY

Pay: $70,000 - $80,000 (dependent upon experience)

Shift: Sunday - Thursday, 9:00 pm - 6:00 am

JP McHale Pest Management LLC, an Anticimex Company, is one of the top professional pest control companies nationwide.

The Pest Control Field Supervisor in Manhattan, NYC is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Manhattan Branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 2-3 pest control technicians. All aspects related to pest control technicians completing their jobs in a high quality manner will fall under the auspices of the Pest Control Field Supervisor.

The Pest Control Field Supervisor will manage a team of Pest Control Technicians and will report to the Manhattan Branch Manager.

Position Responsibilities

Recruit, hire, train, coach, motivate, and lead a service team of technicians to provide exceptional service to customers
Identify/implement scheduling to ensure adequate coverage for peak volume periods
Efficiently schedule routes for field technicians
Route Optimization managed daily yielding a 70+% tech utilization
Appropriately Performance Manage service team employees
Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees
Respond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed
Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention
Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services
DEC liaison ensuring proper compliance and technician certifications
Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate
Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs
Product selection for required treatments
Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue
Proper material pick-up & discarding of used materials

Position Requirements

Must have a valid 7F Pesticide License (NY)
3-5 years' experience managing a field team
Valid Driver's License
Read, write, and speak English
Strong customer service orientation, with two plus years previous experience in a customer service role
Ability to use personal protective equipment
Strong attention to detail and organization skills
Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds
Knowledge of tree/shrub treatment or pest control products and services a plus
Successfully complete a background check and drug test
Ability to work both indoor/outdoor environments in all weather conditions
Ability to work extended hours as needed
Must have at least 3 years of driving experience to drive a company vehicle.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
Demonstrated experience in managing conflict with customers
Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills
Strong coaching and leadership skills, along with the ability to motivate employees
Proficiency with necessary technology, including Microsoft Office Suite
High school diploma or equivalent required

Why work for JP McHale Pest Management?

We offer:

HEALTH BENEFITS

Medical, dental and vision coverage
Company-paid life insurance
Company-paid short-term disability
Optional supplemental benefits
Enrollment eligibility begins first of the month following date of hire

FINANCIAL ASSURANCE

401(k) plan with company match of 4%
Immediate enrollment eligibility
Convenient direct paycheck deposit
Team Member reward and recognition program
Employee would be eligible for company bonus programs

AND MORE

Eight (8) paid holidays
Paid time off eligibility begins the first day of employment
Team Member referral bonuses
Opportunities to participate in community events

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

**Equal Opportunity Employer**

** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.**

About the Company

JP McHale Pest Management

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