Pet Care Client Services Coordinator

Based in Port Byron, Illinois | Hiring: Full- or Part-Time Pet Care Client Services Coordinator

Pay: starting wage of $18.00 - $20.00 per hour (based on experience)

Why This Role Matters:

You'll help create a smooth, positive experience for every client at New Horizon Kennel - from booking services to answering questions and providing day-to-day support. As the face of our facility, you'll welcome clients warmly, assist them with professionalism and care, and help ensure every interaction reflects the high standard of service we're known for.

Benefits You'll Enjoy:

• Health insurance (for full-time employees)
• Dental and vision insurance
• A retirement plan with employer match
• Paid time off (PTO)
• Employee discounts
• Professional development assistance

Want to make a positive difference with a local, passionate team? Keep reading to learn more!

SCHEDULE & AVAILABILITY

We offer both full-time and part-time positions with schedules created in advance.

Full-Time Availability

Candidates must be available within the following operating hours as needed:

• Monday – Friday: 7:30 AM - 6:30 PM

• Saturday: 8:00 AM - 6:30 PM

• Sunday: 3:00 PM - 7:00 PM

Part-Time Availability

Part-time team members typically work 20–30 hours per week, with shifts scheduled in advance within the following timeframes:

• Monday – Saturday: 7:30 AM to 12:30 PM or 1:30 PM to 6:30 PM

Please note: For both full- and part-time positions, schedules vary from week to week based on business needs. While you will not be scheduled for every day or shift listed above, flexibility and availability within these timeframes are important to support the team and provide excellent care.

Weekend availability is required for this role. During peak periods, including the days surrounding holidays, and other busy seasons, full availability is expected to support our team and provide the highest level of care for our clients during high-volume times.

WHAT YOU'LL DO:

• Welcome clients and pets with professionalism and warmth

• Answer phones, emails, and client inquiries

• Schedule appointments and services accurately

• Maintain and update client and pet records

• Process payments and manage client accounts

• Communicate clearly with team members to support daily operations

• Help ensure the front office remains organized, efficient, and client-focused

• Provide support during busy periods while maintaining accuracy and professionalism

This is a fast-paced role that requires professionalism, multitasking, accuracy, and a calm, client-focused approach during busy periods.

OUR STORY:

In operation since 2012, we have a stellar reputation in our community and the surrounding region as a modern pet care facility committed to quality services and excellent care for dogs and cats. We uphold the highest standards and do our utmost to provide a safe, comfortable, and engaging environment. Our high-performance services include grooming, lodging, training, enrichment playgroups, and more! We're proud to offer not only a great experience for pets and their owners, but also a positive and supportive workplace for our team. We offer competitive pay, great benefits, career development opportunities, and a positive work culture. Join us!

QUALIFICATIONS

Required:

• 2+ years of front office, customer-facing experience
• 2+ years of experience using Microsoft applications, including Excel
• Ability to sit, stand, walk, bend, and lift up to 50 lbs. as needed
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Strong critical thinking skills and time management abilities

Preferred:

• Experience in pet care, boarding, grooming, veterinary, or service-based scheduling environments
• Associate's degree or equivalent professional experience

Ready to get started? Applying takes just a few minutes with our initial application. We can't wait to learn more about you!