Alliance/Partner Management, Analysis Skills, Animal Care, Claims Processing, Communication Skills, Customer Support/Service, Data Analysis, Detail Oriented, Documentation, Electronic Medical Records, Emergency Services, Health Insurance, Healthcare Customer Service, Hospital, Insurance, Insurance Claims, Leadership, Licensing, Marketing, Operational Support, Organizational Skills, People Management, Presentation/Verbal Skills, Primary Care, Program Evaluation, Program Planning, Property and Casualty Insurance, Reporting Skills, Retirement Plan, Staff Training, Vendor/Supplier Relations, Veterinary Hospital, Veterinary Medicine, Writing Skills
Pet Insurance & Donor Fund Coordinator – Full Time (40 hrs/week)
Guide Families • Support Veterinary Teams • Grow Your Professional Skills
Join MSPCA–Angell in a role where compassion meets expertise. As the Insurance & Donor Fund Coordinator at Angell Animal Medical Center, you’ll have the opportunity to help clients understand their pet insurance options, provide veterinary teams with clear financial information, and ensure donor-supported care reaches the animals and people who need it most.
You’ll also have the opportunity to earn your Insurance Adviser and Producer (Property & Casualty) licenses within your first year, fully sponsored and paid for by MSPCA–Angell. We invest in your growth so you can build expertise that elevates your career.
If you love helping animals and people, enjoy learning new skills, and want your work to make a real difference, this role offers a unique blend of professional development, service, growth, and impact at one of the nation’s most respected veterinary hospitals.
What You’ll Do
Lead Pet Insurance Guidance & Administration
- Provide expert support on pet insurance plans, coverage options, and claims
- Assist clients and veterinarians with insurance claims, appeals, and documentation
- Maintain knowledge of recommended and non‑recommended insurance plans
- Serve as the primary contact for insurance company representatives
- Evaluate partnership requests and maintain vendor relationships
- Educate staff, including veterinarians, on insurance workflows and client communication
- Maintain and distribute insurance marketing materials
Coordinate Donor Funds With Accuracy & Compassion
- Identify clients who meet criteria for donor-supported financial assistance
- Screen clients for eligibility and collect required documentation
- Upload release forms, photos, and financial paperwork into the electronic medical records (EMR) system
- Provide guidance to staff on donor fund availability and qualification criteria
- Support the hospital’s Chief of Staff in applying donor funds accurately and efficiently
Support Hospital Operations Through Data & Reporting
- Pull, analyze, and report data from the EMR
- Track insurance utilization, claim outcomes, and donor fund distribution
- Prepare reports for hospital leadership to support program evaluation and planning
What You Bring
Required
- Candidate must obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment. (MSPCA–Angell fully funds the licensing process, covering all related training and exam costs.)
- 2+ years of experience in a veterinary or medical hospital client service role
- Strong written and verbal communication skills
- Ability to explain complex insurance and financial concepts clearly
- Proficiency with EMRs, data reporting, and documentation
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, client-centered environment
- A genuine passion for helping animals and the people who love them
Preferred
Because this role requires rapid onboarding, candidates with the following will be prioritized:
- Active Insurance Adviser and Insurance Producer (Property & Casualty) licenses
- Experience with insurance contracts, claims, and appeals
- Experience in insurance administration, claims processing, or financial assistance programs
- Familiarity with veterinary insurance or medical insurance workflows and front desk operations
How We Work: Our Values in Action
Client Services Core Values
- Assume Positive Intent — Lead with trust and empathy
- Be Solutions Oriented — Don’t just spot problems; help solve them
- Be Mindful; Be Present — Focus on the task at hand and do it well
- Respect — For clients, colleagues, and yourself
- Ownership — Take responsibility and take pride in your professional growth
MSPCA Organizational Values
Compassion • Integrity • Positivity • Service • Excellence • Collaboration
These values guide how we treat clients, animals, and each other every day.
Compensation & Benefits
Starting $28-$32 Hourly.
Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications
- Competitive compensation aligned with experience and credentials
- Blue Cross medical, dental, and vision
- Life and disability insurance
- 403(b) retirement plan
- Tuition reimbursement
- Paid holidays, sick time, and vacation
- Employee discounts on pet care and food
- Free on-site parking and easy access to public transit
Why MSPCA–Angell?
Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets.
Joining our team means joining a mission — and a legacy. Your work directly supports animals receiving lifesaving care.
Make Your Expertise Matter
If you’re excited to grow your skills and step into a role where your work directly supports animals and the people who love them, we’d love to meet you.