PFS Manager- Team Support Leader

The PFS Manager/Team Support Leader (TSL) plays a crucial role in helping teams achieve their goals for the client. As a servant leader, the ideal candidate for this position will have strong active listening skills and be able to create a positive, collaborative environment for team members.

In addition to supporting team efforts, TSL is responsible for overseeing the client’s billing functions, including the billing and collections of patient accounts and ensuring compliance with third party payer regulations. The TSL must also be knowledgeable about laws and regulations affecting billing requirements and work to ensure that the team understands and complies with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards. The TSL will also work to identify and implement ongoing improvements to key revenue cycle indicators.

Team Leadership Responsibilities

As a Team Support Leader, the primary goal is to build and lead a high-performing team that can work effectively and efficiently towards achieving its objectives. Other responsibilities of this role may include:

• Assist team members with setting goals & prioritizing duties for optimal output and prompt reimbursement for the hospital.

• Support teams in achieving their goals by equipping them with the tools & resources needed for the job and by being responsive to their needs.

• Assist teams in identifying and resolving issues that impact billing and collection processes.

• Empower team members to take ownership of their work and make decisions, rather than micromanaging them.

• Encourage open and honest communication within teams by creating a safe environment for team members to share their ideas and concerns.

Client Liaison Responsibilities

As a client liaison, TSLs function as the primary point of contact between Salud and its clients. They help strengthen Salud’s relationship with clients and ensure that clients are satisfied with the services they receive. Other responsibilities include:

• Communicating with clients: A TSL is responsible for communicating their team’s results to clients in a timely manner. They are also responsible for responding to client inquiries, concerns, and complaints in a timely and professional manner.

• Resolving issues: When issues or conflicts arise, the TSL helps resolve them in a way that is fair and satisfactory to both the client and SALUD.

• Gathering client feedback: Regularly seek out and gather feedback from clients to understand their needs and preferences.

• Reporting and analysis: Compile data, information, and/or statistical reports as required or requested by the designated department. Work collaboratively with upstream revenue cycle departments on identifying root cause for denials/rejections identified on the back end.

Other Competencies

• Knowledge of hospital billing process and revenue cycle environment

• Servant Leadership mindset

• Stress Management/Composure

• Results Driven

• Technical Capacity

• Problem Solving/Analysis

• Customer/Client Focus

• Teamwork Orientation

• Collaboration Skills

• Time Management

• Communication Proficiency