We are seeking an experienced Patient Financial Services (PFS) Shared Business Office (SBO) Manager to lead hospital revenue cycle operations for a growing healthcare organization. This leadership position is responsible for overseeing all aspects of patient financial services, ensuring efficient billing operations, maximizing reimbursement, improving cash collections, and driving operational excellence throughout the revenue cycle.
The ideal candidate is a hands-on leader with extensive hospital billing and revenue cycle experience who is passionate about improving financial performance while delivering an exceptional patient financial experience.
What You'll Do
As the PFS SBO Manager, you will oversee the daily operations of the Patient Financial Services department, ensuring efficient management of billing, accounts receivable, collections, denial management, payment posting, and patient account resolution.
You will partner closely with Finance, Patient Access, Health Information Management (HIM), Coding, Clinical Operations, Compliance, and Executive Leadership to optimize revenue cycle performance and achieve key financial objectives.
Key responsibilities include:
Lead all Patient Financial Services and Shared Business Office operations
Manage billing, collections, insurance follow-up, payment posting, and patient account resolution teams
Monitor and improve revenue cycle KPIs including AR Days, Cash Collections, Denial Rates, Clean Claim Rates, and Bad Debt
Develop and implement strategies to reduce denials and improve reimbursement
Analyze revenue cycle performance and identify opportunities for operational improvements
Ensure compliance with Medicare, Medicaid, Commercial Insurance, HIPAA, and CMS regulations
Manage department budgets, staffing, productivity, and performance metrics
Lead, mentor, and develop high-performing revenue cycle teams
Collaborate with Registration, Coding, HIM, Finance, and Clinical departments to improve financial outcomes
Prepare executive reports, dashboards, and operational analyses
Drive process improvement initiatives focused on automation, efficiency, and patient satisfaction
Manage vendor relationships, outsourced collections, and revenue cycle technology solutions
Qualifications Required
Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field
Minimum 5 years of progressive experience in Hospital Patient Financial Services or Revenue Cycle Management
Minimum 3 years of leadership or management experience
Strong knowledge of hospital billing, insurance claims processing, accounts receivable, collections, denial management, and reimbursement
Experience working with Medicare, Medicaid, Commercial Insurance, and Managed Care payers
Strong analytical, organizational, and leadership skills
Excellent communication and interpersonal skills
Preferred
Master's degree (MBA, MHA, MHSA)
HFMA or CRCR certification
Experience with Epic, Cerner, Meditech, or other hospital information systems
Lean Six Sigma or process improvement experience
Preferred Skills
Hospital Revenue Cycle Management
Patient Financial Services
Shared Business Office Operations
Accounts Receivable Management
Denial Management
Insurance Follow-Up
Revenue Integrity
Cash Collections
Financial Reporting
Performance Analytics
Leadership & Staff Development
Healthcare Compliance
Medicare & Medicaid Billing
Revenue Cycle KPIs
Process Improvement
Why Join Us?
Competitive salary and comprehensive benefits
Opportunity to lead a critical healthcare revenue cycle function
Collaborative leadership environment
Career advancement opportunities
Meaningful impact on patient financial services and organizational performance
| Location | Delaware City, Delaware |