Pharmacist-Clinical Staff Outpatient
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Job Summary
Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions, and offering preventive healthcare services. Responsible for ensuring the proper dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures.
Supports the Efficient Workflow of the Pharmacy
Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance customer experience.
Responsibilities
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, courtesy, etc.
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.
Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information, privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs are addressed, and satisfaction with service.
Performs pharmacist tasks, including drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies, and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions.
Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
The Product Review Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Maintains current knowledge of EPIC and proposes and implements enhancements to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
Follows-up with medical providers offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
Performs retail clinical and wellness services, such as diabetes awareness and other preventive healthcare services.
Develops and maintains good relationships with local medical community, including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching and providing constructive feedback, monitoring customer service, and fostering employee development.
Promotes teamwork and motivates team members by establishing expectations, monitors, and recognizes progress and fosters a shared vision.
Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
Requirements
Experience Minimum Required One year of retail pharmacy experience.
Preferred Desired One year of retail pharmacy experience.
Education Minimum Required Bachelor of Science B.S. or Doctor of Pharmacy Pharm.D.
Preferred Desired Bachelor of Science B.S. or Doctor of Pharmacy Pharm.D.
Training Minimum Required BLS and/or ACLS certification, advanced post-graduate training, or equivalent clinical experience.
Preferred Desired BLS and/or ACLS certification, advanced post-graduate training, or equivalent clinical experience.
Specifications
Experience Minimum Required One year of retail pharmacy experience.
Preferred Desired One year of retail pharmacy experience.
Education Minimum Required Bachelor of Science B.S. or Doctor of Pharmacy Pharm.D.
Preferred Desired Bachelor of Science B.S. or Doctor of Pharmacy Pharm.D.
Training Minimum Required BLS and/or ACLS certification, advanced post-graduate training, or equivalent clinical experience.
Preferred Desired BLS and/or ACLS certification, advanced post-graduate training, or equivalent clinical experience.
Licensure Current active unrestricted pharmacy licensure for appropriate state or eligibility for licensure. Must acquire licensure within 120 days of hire date.
Equal Opportunity
Baptist is an equal employment opportunity employer and prohibits discrimination based on an individuals race, color, religion, national origin, pregnancy, sex, age, handicap, disability, physical, visual, or mental creed, marital, and veteran status, genetic information, or any other category protected by federal or state law with respect to all aspects of the employment process, including recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.
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