PHARMACIST

JOB SUMMARY

The Pharmacist is responsible for providing pharmacy consulting services to patients regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services.  Responsible for ensuring the proper dispensing, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacist in charge in identifying ways to optimize pharmacy financials, inventory management, and the patient experience.

ESSENTIAL JOB RESPONSIBILITIES

Patient Experience

• Engages patients by greeting them and offering assistance with products and services. 
• Resolves patients issues in timely manner and answers questions to ensure a positive patient experience.
• Models and shares patient service best practices with team members to deliver a distinctive and positive patient experience, including interpersonal habits (e.g. greeting, eye contact, etc.), proactively offering assistance, creating patient relationships that facilitate increased patient outcomes due to increased patient trust and understanding of patient medical situation and circumstances.
• Maintains clients’ rights and responsibilities at all times

Operations

• Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, over-the-counter products, and collaborates/refers to medical provider as needed to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service levels received.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.  Reviews, interprets, and accurately dispenses prescribed medications.
• Ensures the pharmacy operates in accordance to regulations, Care Resource policies and standards. Assists pharmacist-in-charge with establishing procedures that promote efficient workflow in the pharmacy including assigning roles, coordinating activities and soliciting team member suggestions.  Responsible for opening and closing of the pharmacy and shift change duties.
• Ensures the elements of Good Faith Dispensing are met in conjunction with state and federal controlled substance laws when filling prescriptions. 
• Maintains current knowledge of pharmacy operating systems and technology to provide support to patients, as well as pharmacy team members. Proposes and implements enhancements to pharmacy systems to further promote productivity.
• Ensures an accurate processing of insurance and 340B claims to resolve patient issues and prevent payment rejections or 340B compliance concerns.  Follows up with insurance companies, as well SAS medical providers and participates in 3^rd party audits.
• Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions.
• Performs clinical and wellness services such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services.
• Assists and supports the pharmacist-in-charge in analyzing performance data including pharmacy financial, patient service, and inventory management.
• Develops and maintains a good relationship with all staff and providers within Care Resource.  Participates in company events.
• Maintains accurate and confidential records and documentation

People and Performance Management

• Assists the pharmacist-in-charge with team member training and hiring.  Reinforces the direction of the pharmacist-in-charge in team member performance by coaching and providing constructive feedback, monitoring patient service, and fostering team member development.
• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training and Personal Development

• Maintains a current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications and communications. 
• Remains current on all CE requirements required by state.

Communication

• Supports the pharmacist-in-charge by communicating relevant health and wellness services or strategy information to team members and/or medical providers. 

Quality Assurance/Compliance

• Completes all required training.
• Participate in regular case staffing to discuss procedures and quality assurance with the medical team.

Safety

• Ensures staff maintain agency guidelines relating to safety, outreach and confidentiality
• Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Documents patient’s medications correctly, makes sure each patient knows which medicines to take when they are at home and encourages each patient to bring their up-to-date list of medicines every time they visit the doctor.
• Ensures each new client receives screening for their risk for suicide.
• Understands and appropriately acts upon assigned role in Emergency Code System.
• Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)
• Ensures outposted staff understand the safety requirements of the location in which they are posted.

Job Knowledge and Skills:

Bilingual (English Spanish or English-Creole) is preferred. Computer knowledge.  Pioneer RX Software Knowledge a plus.  Knowledge of the disease concept of chemical dependency, chemical dependency treatment, and group dynamics.  Microsoft Outlook, Word, and Excel. Excellent organizational, communication, problem solving, and teamwork skills are required to provide adequate treatment to patients, make referrals to appropriate specialists for diagnostic purposes and prioritize patient care issues and standards of care. Able to work with a multicultural and diverse population is required. Sensitivity and knowledge of the LGBT community is highly recommended. 

PHYSICAL REQUIREMENTS

This work requires the following physical activities: constant standing/sitting, talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens. Frequent walking, standing and exposure to hazardous materials. Occasional bending, stretching/reaching and driving may be required. Work is performed in office and medical settings.

Culture of Service: 3 C’s

• Compassion
• • Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
  • Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions
• Competency
• • Provides required services by following established protocols and when needed, procures additional help to answer questions ensuring appropriate services are delivered
• Commitment
• • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
  • Prioritizes internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided

Other

• Participates in agency developmental activities as requested.
• Other duties as assigned.