Pharmacy Call Center Representative{170159}

• The pay for this position is $22.00 per hour.
• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

PHARMACY TECHNICIAN (CALL CENTER) HIGHLIGHTS

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs.
• The required availability for this position is Monday – Friday, 11:30 AM – 8:00 PM, onsite during training and initial employment period. Training is conducted onsite from 9:00 AM – 6:00 PM. Possible rotating Saturdays approximately once per month with a weekday off. Hybrid eligibility may be available after 90–120 days based on metrics and attendance performance.

PHARMACY TECHNICIAN (CALL CENTER) RESPONSIBILITIES

• Handle inbound and outbound pharmacy-related calls including prescription status, refill requests, and medication delivery coordination
• Schedule medication refills and ensure accurate patient profile updates within pharmacy systems
• Verify insurance information and assist with claims-related inquiries
• Maintain accurate documentation and progress notes in pharmacy management systems
• Route clinical questions, adverse events, and product complaints to pharmacists or nursing staff
• Provide professional, empathetic customer service to patients and healthcare providers
• Support pharmacy workflow by reducing call volume interruptions to operational teams
• Ensure compliance with pharmacy procedures, documentation standards, and quality expectations

PHARMACY TECHNICIAN (CALL CENTER) REQUIREMENTS

• High School Diploma or GED
• Minimum 1 year of call center or customer service experience
• Strong verbal and written communication skills
• Ability to work onsite full-time during training and initial employment period
• Proficiency with Microsoft Office applications
• Strong attention to detail and accuracy
• Professional telephone communication skills
• Ability to demonstrate empathy in patient interactions
• Reliable transportation
• Cell phone required for daily system authentication/login
• Attendance is mandatory for the first 90 days.

PHARMACY TECHNICIAN (CALL CENTER) PREFERRED QUALIFICATIONS

• Associate degree preferred
• Pharmacy technician experience or healthcare call center experience
• Knowledge of medical terminology
• Experience with insurance verification or medical claims
• Prior experience in pharmacy operations or specialty pharmacy support

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