Pharmacy Customer Service Rep - Family Healthcare Pharmacy South

Position Information

Description & Details:

Family Healthcare Pharmacy South is seeking a motivated, experienced Customer Service Representative to join our growing team of innovative professionals. We are a closed door, clinic pharmacy looking for a candidate who will be a positive addition to our team by providing excellent customer service and culturally sensitive patient care. The Pharmacy Customer Service Representative will work under the direct oversight of a Registered Pharmacist to assist patients with ordering and pickup of prescription medications. Pharmacy staff dispense prescriptions, provide patient education on use of medication, perform clinical services related to medication management, maintain patient records, and provide drug and product information to medical providers of the health care center. The pharmacy complies with all state and federal laws regarding the practice of pharmacy. Candidate must possess excellent verbal and written communication skills to work effectively with pharmacy and clinic staff, medical providers, and patients.

Work Schedule: Monday - Friday, 8:15 AM to 5:15 PM

Hiring Range: $40,000 - $45,000 salary to commensurate with experience

Pay is based on several factors, including budget, labor market, prior experience, skills, knowledge, abilities, education, licensure and/or certification and other business considerations.

Minimum Qualifications:

• Experience working in direct customer service.

• Demonstrated excellent customer service skills.

• Demonstrated excellent organizational skills.

• Demonstrated excellent communication skills.

• Demonstrated ability to collaborate cooperatively with other staff.

• Record of excellent job attendance

Preferred Qualifications:

• Experience with Point of Sale Transactions

• Experience working in a diverse, multicultural setting

• Willingness to actively participate in the continuous quality improvement of pharmacy services

Applicant Materials Required:

Applicants should submit the following. Each required element should be uploaded separately.

• Cover letter addressing interest and detailing how the applicant meets minimum and preferred qualifications
• Resume

Review of applications will begin immediately and continue until the position is filled.

Our commitment to caring for our employees isn't just words-it's proven. In NDSU's most recent Gallup Engagement Survey, our strengths centered on care and development. "My supervisor, or someone at work, cares about me as a person" and "I have the opportunities to learn and grow", were noted as top drivers. This reflects the culture you'll experience here.

NDSU OFFERS OUTSTANDING BENEFITS!

Join a workplace that invests in your well-being, your future, and your success.

Full-time employees are eligible for the following benefits:

Health & Wellness

• 100% employer-paid health insurance premiums for single and family coverage
• Choice of PPO/Basic or High Deductible Health Plan with HSA
• Coverage begins the first of the month after your hire date
• Wellness incentives for healthy lifestyle participation

Exceptional Retirement Plan

• Employer retirement contributions ranging from 7.5% up to an impressive 12.26%, depending on position

(One of the strongest retirement packages in the region!) - Your future is a priority, and it shows.

Time Away & Support

• Generous annual leave, sick leave, and 10 paid holidays
• Employee Assistance Program for confidential support
• Supportive work-life balance

Education Benefits That Grow With You

• Tuition waivers for employees (up to three classes per calendar year)
• 50% tuition waiver for spouse/partner and dependents

Additional Optional Benefits

• Supplemental Life, Dental, Vision, Long-Term Care
• Flexible Spending Accounts (Health & Dependent Care)
• Supplemental Retirement Plans

Explore Full Benefit Details:

Benefits | Human Resources | NDSU

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

NDSU is committed to fostering a community where differences are recognized as strengths. Rooted in our land-grant mission, we work together to meet the needs of North Dakota and its communities through education, research and outreach.

Equal Opportunity Statement:

NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, status as a U.S. veteran, or participation in lawful activity off the employers premises during nonworking hours which is not in direct conflict with the essential business-related interests of the employer, as applicable. Direct inquiries to Vice Provost, Title IX/ADA Coordinator, Old Main 100, 701-231-7708, ndsu.eoaa@ndsu.edu.

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

Veteran's Preference Notice:

This position is subject to North Dakota Veteran's Preference requirements.

Reasonable Accommodation Information:

North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at 701-231-8961 or ndsu.hr@ndsu.edu.